Account Services Representative - Collections in Knoxville, TN at First Horizon National Corporation

Date Posted: 11/25/2019

Job Snapshot

Job Description

Job Description:
The Account Services Representative-Collections is responsible for contacting past due customers on
DDAs, Consumer Credit Cards, Consumer Loans, Lines, Real Estate Loans and HELOCs.

Specific responsibilities include the following:
Negotiates and facilitates loan payment schedules for customers.
Follows up on loan repayment agreements.
Analyzes and determines future disposition of customer's account.
Verifies and documents all applicable information into collection system.
Attempts to negotiate payments via expedited payment methods.
Ability to evaluate situations and make appropriate business decisions.

Set schedules available within hours of operation:
Monday – Friday 9:00 AM – 8:00 PM
Average 40 hours/week

Must be available to train for the first four weeks of employment Monday - Friday 8:30 AM - 5:00 PM

Bilingual (English/Spanish) PREFERRED -- Must be able to communicate proficiently in both English & Spanish

Ability to provide a high level of customer service
Ability to work under pressure and meet deadlines
Ability to work well with others and build rapport in business settings
Ability to promote the appropriate company image and maintain a professional attitude
Basic computer skills with knowledge of email functions and Microsoft Office
Excellent verbal and written communication skills


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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)