Call Center Customer Service Representative in Knoxville, TN at First Horizon National Corporation

Date Posted: 11/30/2019

Job Snapshot

Job Description


11:30 AM - 8:00 PM OR 1:30 PM - 10:00 PM
Monday - Saturday -- will average 40 hours per week.
Off Sunday and one day during the week (either Tues/Wed/Thurs)

PLEASE NOTE: Training will be conducted 8:30 a.m. - 5:00 p.m. Monday - Friday for 4-6 weeks.

Job Description:
Call Center Customer Service Representatives are responsible for responding to incoming calls from customers regarding inquiries on various types of accounts, bank products, & services First Tennessee offers to its customers.

Specifically, a successful Customer Service Representative will enhance the customers experience by offering focused attention and differentiated customer service ensuring our customers have an effortless experience.

Our Customer Service Representatives are responsible for responding & researching customer issues regarding multiple product lines to include checking, savings, CDs, IRAs, loans, credit cards, & digital banking.

Job Requirements:

  • Minimum of 6 months customer service or call center experience preferred.
  • Preferred Bilingual (English/Spanish) a plus -- Must be able to communicate proficiently in both English & Spanish.
  • Ability to evaluate situations and make appropriate business decisions.
  • Ability to work under pressure and meet deadlines.
  • Ability to work well with others and build rapport in business situations.
  • Good computer skills with knowledge of email functions and Microsoft Office.
  • Excellent verbal and written communication skills.
  • Knowledge of basic aspects of financial services.
  • Knowledge of deposit products, loans and/or insurance and investment services.
  • Outstanding customer service skills including researching and resolving customer issues.
  • Excellent problem solving skills.
  • Detail oriented.
  • Ability to manage multiple and/or conflicting responsibilities.
  • Must be self motivated with the ability to work in a demanding, fast paced, ever evolving environment.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)