Corporate Security Specialist in Memphis, TN at First Horizon National Corporation

Date Posted: 11/25/2019

Job Snapshot

Job Description

Specific duties & responsibilities to include:
(75%) Monitor the Electronic Incident Reports (EIRs) queue and assign cases accordingly.
Investigate simple to moderately complex cases that may require customer, outside 3rd party, or law enforcement contact. Independently identify “red flags”, risk factors and operational issues. Utilize the appropriate resources to analyze the issue and formulate sound conclusions with supporting documentation. Develop and complete required incident documentation in accordance with departmental, regulatory and compliance standards. Maintain a high level of confidentiality in all aspects of departmental work.

(15%) Perform other duties as assigned including working with Corporate Security Manager in the development and implementation of departmental goals.

(10%) Continually strive to provide excellent customer service to our corporate partners and customers.

Excellent verbal and written communications skills
Strong attention to detail
Must be able to talk, listen and speak clearly on the telephone
Excellent computer proficiency (MS Office – Word, Excel and Outlook)
Must be able to work under pressure and meet regulatory deadlines, while maintaining a positive attitude
Ability to work independently with minimal direct supervision
Ability to research information from multiple sources
Ability to organize and prioritize work
Knowledge of general banking operations, regulations/policies/procedures
Knowledge of general security procedures

High School diploma or GED required
2-4 years of Bank Operations, Compliance and/or Security related function preferred
Proficiency in use of internal FTB systems (Hogan, XNET, FD, Image Retrieval, InSTEP, etc.) preferred


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)