Customer Experience Advisor – Ruby (Neobank) in Nashville, TN at First Tennessee Bank

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/14/2019
  • Job ID:
    19-0741

Job Description

Ruby is looking for a positive, highly-motivated, and detail-oriented individual to join our growing Customer Experience team!

As a member of the Ruby team, First Tennessee’s new fintech brand, you will play an instrumental role in creating our customer experience as we prepare for our initial product launch. You will be the first point of contact any time a customer reaches out to us and will embody our brand while interacting with customers. You will deliver an incredible customer experience while striving to serve our customers in a thoughtful and understanding way. In addition, you will have the opportunity to participate in helping us build our culture as our team continues to grow.

The Ruby team operates as an autonomous group and offers a unique opportunity to work within a startup-like environment with the resources of a large financial institution. The position will be based in an offsite innovation lab to enable our team to develop our own culture and operating practices.

Responsibilities:

• Provide customers and individuals interested in Ruby with direction related to our product while interacting with them over the phone, via email, and on social media
• Track and analyze customer feedback to identify opportunities to improve our product and experience
• Guide customers through Ruby’s onboarding process to help them create and begin using their Ruby account
• Create a genuine connection with customers in an effort to build trust
• Assist with developing our customer experience and social media strategies
• Contribute to various projects on our Operations and Marketing teams
• Perform additional duties as assigned Requirements Qualifications:

• Bachelor’s Degree in a related field or equivalent practical experience
• 1 to 2 years of operations or customer service experience
• Have a strong understanding about how to create a memorable customer experience
• Are innately positive and passionate about serving others
• Communicate effectively and understand how to convey information in a clear and concise way
• Detail-oriented and can solve problems quickly and creatively
• Adaptable, highly motivated, and can take action quickly
• Enjoy working closely with others in a team environment
• Thrive on feedback

#LI-KK1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP