Digital Business Analyst in Raleigh, NC at First Horizon National Corporation

Date Posted: 11/2/2020

Job Snapshot

  • Employee Type:
  • Location:
    1 Glenwood Avenue
    Raleigh, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Business Analyst provides business insight and analysis, provides meaningful data or initiatives, and supports ongoing projects to improve the digital channels, which includes online and mobile banking, online deposit applications and ATM. This person works both independently and with a dedicated team, and has some decision-making responsibility.

Specific Responsibilities:

• Analyzes and identifies root case and provides reporting to improve processes and user experience within the digital channels • Identifies and specifies business requirements and processes, and works closely with technology team to hone and clarify requirements • Creates reports, graphs and charts of data results and analyses. • Facilitates the conversations that will result in the creation of use cases • Supports testing and manages approvals on changes to digital channels.

Specific Requirements:

• Bachelors degree in related field of study or equivalent experience • Familiar with financial systems, online and mobile banking and eCommerce • Exceptional problem solving and communication (spoken and written) skills • Excellent interpersonal skills; and ability to work well in a team environment • Passion for detail • Prior experience working in a pressured (dynamic, fast-paced) environment • Ability to manage project duties, balance workload and meet internal/external deadlines.

WORK HOURS: Monday - Friday 8 AM to 5 PM


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)