Job Description

This position could be located anywhere the First Horizon footprint with the preferred markets being, Florida, Arkansas, Louisiana, or Tennessee.

Primary role will be user support and administration of mortgage applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Support the production mortgage user group with procedural and technical issues.
• Create, maintain and update user access and setup configurations across all mortgage applications.
• Support the implementation of development solutions following a standardized development methodology.
• Support daily maintenance activities within the Encompass application using administrative applications and monitoring weekly/monthly regulatory updates.
• Support third party mortgage vendor communications.
• Issues User IDs and passwords or other system access control mechanisms, and otherwise assists users in the secure usage of systems, all in a timely fashion.
• Processes all requests for adding, changing, and deleting User IDs.
• Maintains access control systems so that:
o only one individual has access to each User ID
o terminated individuals no longer have any system privileges
o the privileges of dormant user IDs are revoked
o individuals who have switched jobs have only the privileges required to perform their new jobs
• Promptly updates user access control privileges in response to management requests.
• When requested by management, disables User ID privileges immediately in those events where an employee is terminated or found guilty of inappropriate system usage or business conduct.
• Securely preserves all records indicating changes made to access control lists to facilitate audits and investigations.
• Faithfully follows established procedures for all changes to access control systems and documents all such changes so that problems may be quickly researched and resolved.
• Attends weekly team meetings and provides a status report each week
• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

Ten years mortgage operations related experience and/or training; or equivalent combination of education and experience.
• Must be self starter
• Must have strong organizational skills
• Must have good verbal and writing communication skills
• Must be able to work in fast paced deadline driven environment
• Demonstrates enthusiasm and commitment toward the job and mission of the bank

COMPUTER AND OFFICE EQUIPMENT SKILLS
1. Microsoft Office suite
2. Special software: Encompass LOS and MS Sharepoint 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)