IBKC - Wire Transfer Operations Supervisor - International Park in Birmingham, AL at First Horizon National Corporation

Date Posted: 8/2/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2000 International Park Drive
    Birmingham, AL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/2/2020
  • Job ID:
    IBKCW02055

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Processing all outgoing wire transfers (Domestic, International USD, and International Foreign Currency) for external and internal customers according to set policies and procedures.
  • Processing all incoming wire transfers according to set policies and procedures.
  • Ensure compliance with all established Federal Regulations for Wire Transfers (OFAC, BSA/AML, Dodd-Frank, etc.)
  • Monitors the status of wire transfers throughout the business day to ensure deadlines are met.
  • Answer a high volume of incoming telephone calls on an ACD recorded line for Wires.
  • Provide a high level of professional customer service.
  • Resolve problems through communication with other departments as necessary.
  • Performing end-of-day reconcilements.
  • Carry out specialized research to resolve problems and disputes.
  • Investigates and researches suspicious or fraudulent claims in accordance with bank policy.
  • Recommend latest methods to improve departmental procedures.
  • Monitors laws and regulations to ensure compliance.
  • Maintains forecasted production to meet departmental goals.
  • Perform all operational support duties within the Wire Transfer Department.
  • Assists the Wire Transfer Manager as directed.
  • All duties as assigned.

SUPERVISORY RESPONSIBILITIES:
Supervise the day to day operations of their assigned associate in the Wire Transfer Department Assume management role in absence of Wire Manager or other leadership responsibilities as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

  • Associates degree or five years of experience in customer service, operations or a combination of both.
  • Five years of wire transfer experience required.
  • Customer service focus with the ability to respond to requests in a timely manner.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
  • Strong PC skills and excellent written and oral communication skills.
  • Show initiative while being a self-starter with the ability to handle time pressures while working efficiently and accurately.
  • Strong organizational skills.
  • Proven experience with listening and processing information effectively.
  • Ability to organize and manage multiple priorities.

ADDITIONAL PREFERENCES:

  • Proficient at Microsoft Office suite.
  • Experience with Jack Henry and Wire systems preferred.
  • Familiarity with a Wire Transfer System and previous supervisory experience preferred

COMPUTER AND OFFICE EQUIPMENT SKILLS:
Proficient at Microsoft Office suite. Experience with Jack Henry and Wire systems preferred.
CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc):  None



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)