INTERNATIONAL GENERALIST in Memphis, TN at First Horizon National Corporation

Date Posted: 11/8/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/8/2019
  • Job ID:
    INTER01281

Job Description

Processes International documentary collections, checks and foreign exchange transactions in an orderly, accurate and expeditious manner in accordance with current department and regulatory guidelines and customer/RM instructions.

Duties and Responsibilities include:

Direct / International Documentary Collections

Processes within required time frame using current operating systems:

  • Keys/updates customer database information into operating system
  • Checks customer database for any special processing or fee instructions
  • Calculates and keys fees into operating system for all transactions
  • Forwards correspondence to all required parties as requested
  • Places file in appropriate location based on type and status

Maintains files to be sure that:

  • Tracers are sent out timely, accurately and appropriately
  • Fees paid and properly applied
  • Correspondence and communication with internal and external customers is documented
  • Files are properly imaged and organized
  • Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

Processing checks drawn on other countries

Determines:

  • Whether check can be processed (no red flags, signed, endorsed, not stale dated, etc.)
  • Whether check is to be processed for provisional credit or collection
  • Whether provisional credit is appropriately authorized
  • Whether or not customer has received credit already
  • Any special instructions and/or special requests are documented with the file

Processes checks within required time frame using current operating systems:

  • Keys/updates customer database information into operating system
  • Checks customer database for any special processing or fee instructions
  • Calculates and keys fees into operating system for all transactions
  • Forwards correspondence, original items and/or copies to all required parties as requested
  • Places file in appropriate location based on type and status

Maintains files to be sure that:

  • Tracers are sent out timely, accurately and appropriately
  • Fees paid and properly applied
  • Correspondence and communication with internal and external customers is documented
  • Files are properly imaged and organized
  • Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

Foreign Exchange

  • Assists currency customers at counter, via email and on the telephone
  • Appropriate drawer balance maintained and reported daily; Teller items handled timely
  • Assists with processing of International Drafts
  • Transactions handled accurately and efficiently

Contributes to success of the team by assisting with:

  • Opening mail
  • Answering phones
  • Other special projects as assigned/needed

Job Qualifications:

  • High school graduate
  • Basic to Intermediate knowledge & skills of Microsoft Windows/Excel
  • Above average communication skills, written and oral
  • Proven attention to detail
  • Self-starter and motivator
  • Team player

Preferred: 

  • Associates Degree in Business
  • Customer Service experience
  • Banking background
  • International experience / Knowledge of International Chamber of Commerce (ICC) guidelines
  • Preferred fluency in Spanish

Work Hours: Monday thru Friday from 8:00am to 5:00pm

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)