Loan Ops Processor, Sr - Collateral Lien Release Specialist in Memphis, TN at First Horizon National Corporation

Date Posted: 10/1/2020

Job Snapshot

  • Employee Type:
  • Location:
    3451 Prescott Road
    Memphis, TN
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

The Loan Operations Processor, Sr - Collateral Lien Release Specialist is responsible for assisting with all collateral lien release tasks as well as processing collateral lien release documents for consumer and commercial paid loans. This position will prepare lien release documents for various types of collateral including real estate, vehicle titles, UCC filings, stock certificates and saving/CD accounts. Additionally, this position will demonstrate high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Perfection Team.

Essential Duties and Responsibilities:

30% Productivity:  Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.

30% Service Quality:  Delivers on our service promise in Loan Ops (measured by Service Level Agreements, customer feedback, error reports)

20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met

20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate


Areas of responsibility include:

  • Responsible for ensuring proper preparation of collateral lien release documents
  • Responsible for processing Consumer and Commercial Paid Loan Reports
  • Responsible for processing Consumer and Commercial Integrity Reports
  • Responsible for processing Consumer and Commercial Legacy loan release requests
  • Responsible for processing property insurance renewal certificates
  • Responsible for processing UCC Continuation documents
  • Responsible for communicating with state and county recording clerk’s offices
  • Responsible for communicating with Insurance Companies
  • Responsible for the accurate placement of collateral release documents in ARX
  • Serve as a back up to the Collateral Lien Perfection processes.
  • Responsible for onboarding and training new employees
  • Assists with basic managerial tasks when the manager is not present
  • Maintain compliance with policy and procedures
  • Work with others to ensure that the entire team’s work is within SLA
  • Work closely with other departments to ensure proper communication.
  • Responsible for procedure/system testing or assisting with procedure writing.

Education and/or Work Experience Requirements:

High school diploma with at least 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.


Knowledge - General banking products or lending knowledge

Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including:  typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed


  • Ability to follow procedures and to handle multiple tasks
  • Ability to respond quickly to problem situations
  • Ability to work efficiently and independently
  • Ability to work in a fast paced environment with high volume of work and minimal errors
  • Ability to work under pressure and remain calm & pleasant
  • Ability to work well with others in a team setting but also be accountable for individual tasks
  • Ability to adapt to frequent change
  • Ability to prioritize and reprioritize
  • Must be able to lift and carry up to 30 lbs

Monday - Friday 8:00 AM - 5:00 PM


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)