Mortgage Processor - Third Party Specialist - TEMPORARY POSITION in Charlotte, NC at First Horizon National Corporation

Date Posted: 8/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    4064 Colony Road
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

The Mortgage Processor - Third Party Specialist will work directly with Processors and external vendors to acquire and review necessary items to move mortgage loans through to closing in a timely manner.

NOTE: This position is a TEMPORARY position. Duration of assignment to be discussed if selected for interview.


  1. Establish a close working relationship with third party vendors and processors. Keeps processors informed throughout the process.
  2. Order and monitor vendor requested items and updates loan file as appropriate to include but not limited to file contacts, appraisal, title work/closing attorney/settlement agent, condo questionnaires, tax transcripts/4506T, insurance – hazard and flood, correction of flood certification and undisclosed debt monitoring.
  3. Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s).
  4. Participates in special projects and assignments and performs other duties as assigned


  • High school diploma or general education degree with a minimum of two years general office and or customer service experience or an equivalent combination of education and experience.
  • Ability to effectively use various computer software applications
  • Working knowledge of residential loan operations, systems and documentation. Encompass experience preferred.
  • Basic accounting and good mathematical skills.
  • Excellent verbal and written communication skills, bi-lingual in English and Spanish helpful.
    • Ability to effectively multi-task, work well in a fast-paced working environment and meet critical deadlines.
    • Commitment to a positive customer experience (internal and external).

CONTROL RELATED RESPONSIBILITIES: Become knowledgeable regarding the department's internal controls as outlined in the policies and procedures and comply with all control requirements.

COMPLIANCE: Ability to comprehend and adhere to Federal and State banking regulations, including compliance with the Bank’s Bank Secrecy Act/Anti Money Laundering (BSA/AML) program. Follows all Company policies and procedures, and successfully participates in regulatory and Company training requirements via multiple and variable delivery methods.


Displays commitment to ensuring compliance with regulatory regulations through:

  • adhering to regulatory requirements
  • monitoring and reporting BSA/AML risks
  • completing assigned compliance training courses

SAFETY, SECURITY and CONFIDENTIALITY: This position requires keeping complete confidentiality of all customer transactions and information, and paying close attention to security within and around the bank's premises at all times.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit. This position regularly uses a computer (keyboard/mouse/screen) and telephone. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

TRAVEL: Work includes minimal travel.

WORK ENVIRONMENT: The work is performed in a normal office environment. The noise level in the work environment is usually low to moderate.

NOTE: This position is a TEMPORARY position. Duration of assignment to be discussed if selected for interview.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)