MORTGAGE WAREHOUSE CLIENT CONTROL SPECIALIST in Germantown, TN at First Horizon National Corporation

Date Posted: 10/29/2019

Job Snapshot

Job Description

This position is within the Mortgage Warehouse Lending (MWL) Division. MWL provides commercial lines of credit to mortgage companies to fund mortgage loans. Under minimal supervision, candidate will perform back office, internal, business, and customer support for the MWL Risk Team. Candidate will independently handle administrative duties such as reconciling accounts, preparing and managing commercial loan documents, verifying various data, resolving customer inquiries, and monitoring risk areas. Candidate must have the ability to make decisions regarding exceptions outside normal operating paradigms.

Essential Duties:

Mitigate risk within Mortgage Warehouse Lending

  • Prepare and manage commercial loan documents, work closely with Relationship Managers, inspect executed documents for accuracy and compliance, resolve any discrepancies, monitor receipt of documents, image executed documents
  • Ensure all tasks with new customer set up are completed
  • Request and review Fidelity and E&O insurance policies, verify coverage complies with MWL requirements, contact customers regarding coverage deficiencies and resolve
  • Review and reconcile MWL deposit and general ledger accounts
  • Monitor transactions, detect patterns and anomalies, detect and resolve potential risk elements, document results
  • Complete audit confirmation requests with exact detail
  • Resolve changes in closing agent records and wiring instructions
  • Verify new wiring instructions

Business / Warehouse Customer Support

  • Provide web site security support – Add new users, deactivate users, assist locked-out users
  • Contact customers regarding out-of-compliance situations and document resolution
  • Respond to customer requests for statement copies, general questions, etc.

SKILLS – Puzzle solving; excellent written and verbal communications skills; attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; critical thinking; strong organizational and prioritization skills

ABILITIES – The ability to handle time critical situations; to follow through and complete tasks; to handle multiple tasks; to work independently but to know when to ask for help; to respond quickly to problem situations; to work under pressure and remain calm and pleasant; to take a systematic approach to work and plan ahead; to work well with others in a team setting but also be accountable for individual tasks.

Education and/or Work Experience:

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (MS Office – Word, Excel and Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Bachelor’s degree required or equivalent work experience 
  • Prior experience with legal loan documents preferred
  • Knowledge of First Horizon systems preferred

 Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Must be able to lift and carry up to 25 lbs
  • Must be able to talk, listen and speak clearly on telephone

Work Hours: Monday thru Friday from 8am to 5pm


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)