Private Client Lending Specialist in Knoxville, TN at First Horizon National Corporation

Date Posted: 11/25/2019

Job Snapshot

Job Description

Duties & Responsibilities:
• Perform daily proactive pipeline management
• Provides weekly pipeline information and also closed loans for the week by attending Team Sales Meetings and Pipeline Management meeting
• Provides suggestions for restructuring or re-pricing deals that they think may not fit our current guidelines and offer alternatives. Will provided recommendations to RMs and Management.
• Maintain contact schedule with clients and PC RM’s, updating loan record on all communication
• Set expectations, provide timely status updates, and establish deadlines for customers on returning conditions
• Provide input on model pricing and exceptions, as well as determining any mitigating factors that will be used when considering exceptions.
• Build a strong working relationship with the PC RM’s based on mutual trust
• Coordinate all client activity in order to meet desired closing dates
• Effectively manage and own your work queue ensuring queues and activity timelines are met
• Audit conditions prior to file submission to underwriting to confirm they meet requirements
• Assist clients with loan level questions and concerns
• Deliver clean, complete and accurate files
• Strong communication skills that will help them gather sensitive data, challenge deadlines with clients, PC RM’s, and the credit underwriting and processing team in order to maximize the client experience
• The employee in this position must adhere to strict confidentiality policies and procedures
• Maintain appropriate standards to meet all regulatory and compliance requirements as determined by the Bank and any outside parties
• Perform related duties as requested

Please note:
This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

Education/Work Experience Requirements:
• College degree preferred

• 5+ years of mortgage processing and/or operations experience
• 2+ years of customer service customer support experience required

• Knowledge of federal and state fair lending requirements
• Working with unique and complex program guidelines
• Ability to comprehend alternate models, pricing, exception guidelines to help restructure and re-price deals as needed
• Coach and train others and share best practices
• Prioritize workload and meet deadlines
• Advanced organizational skills with attention to detail
• Interact effectively with all levels of staff and management
• Meet licensing requirements (S A F E Act)
• Microsoft Office skills – intermediate
• Proficient in third party systems usage
• Proven experience working in a fast paced, high volume, customer focused environment
• Strong/advanced relationship management skills (previous work with affluent clients a benefit)
• Advanced time management and problem solving skills
• Advanced understanding, interpretation and qualification of mortgage documents and products and investor guidelines with the ability to clear conditions
• Advanced verbal and written communication skills

Work Schedule:
Days: Monday – Friday
Time: 8:00 am to 5:00 pm


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)