TAC Agent in Maryville, TN at First Tennessee Bank

Date Posted: 9/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Maryville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

TAC Agent - Full Time

The TAC Level 1 & 2 technician positions are full time positions working an 8 hour shift, 40 hours/week, Monday thru Friday, and Saturday rotation averaging once per month. Occasional overtime as required.

The TAC is responsible for providing technical support for First Tennessee Bank (FTB) employees who rely on technology to be the best at serving our customers.

TAC Technicians will perform the essential tasks listed below:

• Provide support for technology issues, including personal computers, printers and multi-function devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
• Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
• Provide accurate and complete description of the issue, inquiry, and service request in a call record or incident management tracking application.
• Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
• Determine when field support is necessary and dispatch appropriate vendors.
• Contribute to internal knowledge base, according to normal support triage, research and documentation.
Requirements Job Requirements (Knowledge, Skills and Abilities):

• Good foundation of technical knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
• Other areas of knowledge such as networking, database, server/client relationships is a plus.
• Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and other IT team members and vendor partners
• Experience working in an inbound help desk environment to include knowledge of responsibilities, processes and procedures.
• Excellent verbal and written communications skills
• Excellent interpersonal and professional interaction skills
• Self-motivated and directed, capable of independent decision making and prioritization of tasks
• Knowledge of CA Service Desk Manager a plus
• Minimum of 1 year in a similar job function required
• Degree in IT related field or technical certifications a plus

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP