Bank Operations Processor in Maryville, TN at First Horizon National Corporation

Date Posted: 1/14/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1638 Robert C Jackson Drive
    Maryville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/14/2020
  • Job ID:
    BANKO01539

Job Description

This position supports internal and external customers with client inquiries regarding bank products, services and account maintenance as well as researching and resolving discrepancies within the customer’s files.  

Duties and Responsibilities:

  • Assists internal and external customers with inquiries regarding products, services and customer information files. Ensuring customers, records are correct and reflect the most current documented information. Responsibilities include completing and routing requests as needed while updating various systems with clear and concise details. Work with all lines of business as well as Financial Centers to provide superior customer service and maintain a high level of service quality.

  • Maintain productivity of 99%

  • Complete Compliance training and follow policy and procedures.

  • Employee Management - Achieve 4.0 or higher on specific categories of the Employee Value Survey. The update and completion of Development Plans and Goals in My Plan.

 Experience Required:                          Experience Preferred:

 0 - 2 years                                               2 - 4 years

 Education Required:                           Education Preferred:

 High School                                           Associates

Knowledge / Skills / Abilities / Training / Systems:

This position requires solid verbal and written communication skills as well as a high level of accountability. Some knowledge of bank operation systems including Hogan, and some understanding of bank products is required. The applicant should process a strong sense of ownership, and be team oriented.

Work Hours: Monday thru Friday from 8:00am to 5:00pm

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)