Banking Center Manager - New Market Plaza in Kernersville, NC at First Horizon National Corporation

Date Posted: 11/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    1000 South Main Street
    Kernersville, NC
  • Job Type:
  • Experience:
    6 to 8 years
  • Date Posted:
  • Job ID:

Job Description

The primary focus of the Banking Center Manager is to develop and retain long-term and profitable customer relationships, to maximize banking center revenue growth and to manage both the day-to-day and long-term performance of the center and its employees. Banking C Managers deliver trusted financial advice and high levels of customer value by matching First Horizon products and services to customer needs and goals.

Duties of the BC Manager include: proactively cross-selling to existing customers; managing and coordinating all aspects of the customer’s financial relationship with First Horizon, including but not limited to financial planning, credit, deposits, small business products, investment and insurance products; partnering with the customer and First Horizon specialists to identify the customer’s specific financial goals, dreams and needs; delivering personalized product/service recommendations and working with the customer to implement financial plans either directly or by leveraging the appropriate First Horizon specialists or alternate delivery channels; proactively monitoring ongoing customer needs and market trends; and meet individual and financial center sales goals; establishing goals and monitoring the performance of the center and individual employees; coaching, motivating and setting a FirstPower example for team members; holding and attending regular center, regional, and metro-wide meetings and disseminating information as appropriate; handling day to day staffing, scheduling and employee issues.

Sales Responsibilities:
Builds and Retains Customer Relationships
Leads and builds trusted advisor relationships with current customers through needs identification and appropriate product recommendations using poised, confident communication and presentation. Demonstrates a personal interest in customers’ financial goals. Adjusts conversation and presentation style to customers’ personalities and interests. Demonstrates ability for acquiring and retaining profitable customer relationships. Cultivates long-lasting customer relationships by providing ongoing, proactive service of total customer relationship needs. Migrates all customers to alternative delivery options for routine banking transactions (e.g., Online Banking, Bill Pay, FirstLink, ATM), while still emphasizing the importance of the customer relationship. Meets or exceeds Sales Activity Minimum Expectations for FC Manager and individual sales goals. Owns the neighborhood by getting involved in the community and developing strategic approaches to selling the area that the financial center is in. Develops and maintains a leadership role in the community to further enhance First Horizon image and expand business development. Meets or exceeds Sales Activity Minimum Expectations for BAnking Center Managers, as well as individual and banking center sales and customer service goals.

Delivers Customer Value/Consultative Selling:
Identifies customer financial needs using profiling skills and works with customer to develop and achieve financial goals and objectives. Becomes the customer’s trusted advisor for basic banking needs by thoroughly selling and cross-selling traditional banking products (e.g., deposits, credit, debit cards, small business). Becomes the customer’s point person for All Things Financial® by selling the benefits of non-traditional bank products such as Financial Planning, investments, and insurance and then completing a referral to the appropriate specialist teammates. Seeks First oOrizon specialist expertise to supplement product and service recommendations as needed that will deliver greater customer value. Works with specialists to build customer understanding and confidence in recommendations and to close the sale. Introduces the customer to Financial Planning services and builds customer confidence in the process and plan outcomes. Supports Financial Planning teammates and the customer in preparation of the data gathering appointment. Follows up with customers to implement the delivered Financial Plan. Monitors customer information/products, financial plan and market trends to identify new customer needs and opportunities to deliver further customer value.

Teamwork / FirstPower:
The banking center manager has a teamwork attitude and is committed to the FirstPower philosophy. As the sales leader of the banking center team, the manager should encourage, motivate, and train other team members. Drives and demonstrates ownership in banking center success.

Sales Coaching:
Provides leadership and focus for the banking center. Fosters and manages a sales-oriented environment by providing ongoing performance feedback for employees, generating enthusiasm and participation in all sales campaigns, and by owning the center neighborhood personally and as a team. Manages performance development of team and ensures that employees are rewarded and recognized appropriately. Meets or exceeds Sales Coaching Activity Minimum Expectations for Banking Center Managers.

Non-Sales Responsibilities:
Oversees all financial center functions including staffing and scheduling. Ensures that all policies and procedures are understood and adhered to by employees. Resolves customer issues with/for employees when manager intervention is deemed necessary. Adheres to all FTN Financial policies and procedures, ensuring financial center efficiency and successful audits. . Meets or exceeds Non-Sales Activity Minimum Expectations for Financial Center Managers

Monday - Thursday; 8:30 AM - 5:00 PM
Friday; 8:30 AM - 6:00 PM
Saturday; 9:00 AM - 1:00 PM

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Bachelor’s degree or equivalent in related experience.

6-8 years experience required, 8-10 years preferred. 3 or more years high performing sales experience demonstrated through sales awards, incentives and recognition. Experience in a financial services environment is a plus. Proven leadership ability, supervising two or more subordinate employees. Willingness to acquire Wealth Management licenses is strongly encouraged and may be required as indicated by market conditions and competitive environment.

Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)