Business System Manager (Imaging) in Memphis, TN at First Horizon National Corporation

Date Posted: 12/29/2020

Job Snapshot

  • Employee Type:
  • Location:
    3451 Prescott Road
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The BSM plays a key role in defining solutions for production problems, conversions, de-conversions, new products, enhancements and regulatory changes.  The BSM is the primary contact for issues or changes related to business functions supported by the system.   

The BSM partners with business unit managers in Operations to deliver agreed upon business objectives relating to Imaging. Translates them into system requirements with the Technology BA, designs business processes and drives initiatives to support these processes.  The BSM also analyzes, measures and reports on the status of implementation efforts

Essential Duties and Responsibilities:

Consultation and Analysis

  • Drives initiatives and has primary responsibility for approving business requirements
  • Manages definition of business case and approves business requirements and functional designs for system enhancements
  • Considers impact to vendor, workflow of existing processes and other related systems
  • Uses analytical skills to streamline business processes
  • Understands and applies limitations and unique advantages of existing enterprise capabilities
  • Analyzes marketplace, industry, company and technology trends and best practices
  • Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
  • Designs and documents business processes to improve efficiency
  • Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
  • Develops solutions to business problems or new business requirements
  • Creates maps of current and future processes
  • Manages system SLAs, Disaster Recovery and Business Continuity, and user access
  • Serves as primary subject matter expert contact for the system
  • Defines and drives system strategy to align with organizational strategies
  • Researches and analyzes the root cause of system issues


    Manages multiple initiatives and effectively interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals.Develops detailed plans and timelines. Produces system-related job aids and provides training content for training facilitators. Performs and coordinates User Acceptance Testing. Reviews and approves Quality Assurance test plans. Performs or scheduled production certification.

Education and/or Work Experience Requirements:


  • Ability to establish a mutual understanding with team members
  • Can decide and act without having the total picture
  • Can easily pose future scenarios
  • Can present the unvarnished truth in an appropriate and helpful manner
  • Excellent verbal and written skills
  • Strong Visio skills preferred
  • Project Management or Business Analyst experience beneficial

    • Utmost commitment to quality
    • Strong customer orientation
    • Bachelors degree or related experience
    • System implementation and/or loan operations experience preferred


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)