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Business Systems Analyst in Memphis, TN at First Tennessee Bank

Date Posted: 5/16/2019

Job Snapshot

Job Description

Position Overview
The Business System Analyst (BSA) for the specific system(s) has primary responsibility for managing the system and is accountable to all system stakeholders that use or are affected by the use of the system. The BSA manages the daily functions of the lending servicing system to include oversight of business requirements, defects, communications, system access, and user acceptance testing and production certification. The BSA plays a key role in defining solutions for production problems, conversions, deconversions, new products, enhancements and regulatory changes. The BSA is the primary contact for issues or changes related to business functions supported by the system.

The BSA partners with business unit managers in the CLC, the consumer lending line of business, credit and compliance to deliver agreed upon business objectives. The BSA analyzes those objectives, translates them into system requirements with the ET BA, designs business processes and drives initiatives to support these processes. The BSA also analyzes, measures and reports on the status of implementation efforts.

Duties and Responsibilities
Consultation and Analysis:
• Drives initiatives and has primary responsibility for approving business requirements
• Manages definition of business case and approves business requirements and functional designs for system enhancements
• Considers impact to vendor, workflow of existing processes and other related systems
• Uses analytical skills to streamline business processes
• Understands and applies limitations and unique advantages of existing enterprise capabilities
• Analyzes marketplace, industry, company and technology trends and best practices
• Influences external business partners and service providers regarding priorities, software selection, vendor selection, etc.
• Designs and documents business processes to improve efficiency
• Actively listens and interprets requirements and specifications to ensure optimal functional designs and identify potential issues and shortfalls
• Develops solutions to business problems or new business requirements
• Creates maps of current and future processes
• Manages system SLAs, Disaster Recovery and Business Continuity, and user access
• Serves as primary subject matter expert contact for the system
• Defines and drives system strategy to align with organizational strategies
• Researches and analyzes the root cause of system issues

• Manages multiple initiatives effectively
• Interfaces with technical and non-technical contributors to ensure that deliverables accurately meet business line’s goals
• Develops detailed plans and timelines
• Produces system-related job aids and provides training content for training facilitators
• Performs and coordinates User Acceptance Testing
• Reviews and approves Quality Assurance test plans
• Performs or scheduled production certification

• Relates well with all levels of the organization and builds appropriate rapport
• Builds positive relationships with external business partners through personal integrity and through added value as evidenced in project outcomes
• Manages end-user system communications
• Communicates with manager proactively regarding any capacity issues or opportunities
Requirements Education and/or Work Experience Requirements
• Bachelor's degree or related experience
• 5 or more years implementation experience
• Utmost commitment to quality
• Strong customer orientation

• In-depth knowledge of consumer lending processes and requirements
• Understanding of business processes and functions for the lifecycle of consumer loans to include loan origination, loan closing and loan servicing processes
• Awareness of regulatory environment and implications

• Ability to establish a mutual understanding with team members
• Can decide and act without having the total picture
• Can easily pose future scenarios
• Can present the unvarnished truth in an appropriate and helpful manner
• Excellent verbal and written skills
• Strong Visio skills preferred
• Project Management or Business Analyst experience beneficial

• Ability to read situations quickly
• Ability to decompose a problem into detail
• Ability to influence business partners without formal reporting relationships
• Ability to travel as necessary
• Ability to monitor and communicate detailed findings
• Ability to communicate ideas, concepts and positions

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP