Capital Bank Financial Center Manager - Springs Road in Hickory, NC at First Tennessee Bank

Date Posted: 10/2/2019

Job Snapshot

Job Description

Capital Bank Financial Center Manager
Springs Road Financial Center
Location: 2220 12th Ave

Financial Center Hours:
Monday - Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM

Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

The Financial Center Manager manages all financial center employees and supervises day-to-day operations of the financial center while ensuring safety, operational soundness and excellent service levels. This position is also responsible for the sales culture in the financial center and the development of new and existing customers.

Duties and Responsibilities:
• Sales-oriented with the ability to:
a) Plan, organize and motivate and lead employees in providing a sales and customer service oriented environment
b) Host weekly staff sales meetings to review sales efforts and deposit growth goals and results; lead the team to create new and innovative ways to ensure unit’s goals are achieved
• Manages all facets of the financial center including but not limited to:
a) The safety and soundness of the financial center and of the day to day operations of the branch
b) Provide training, guidance and support to teammates
c) Supervising all staff; appropriately delegates duties and tasks, training for staff on all policies and procedures
d) Underwrites and authorizes loans within company guidelines e) Safety/security issues and compliance training
f) Creates work schedules, communicates information on a timely basis ensuring comprehension and work areas are maintained per company policy
• Documents calls, referrals and cross selling opportunities and efforts; actively seeking, referring and retaining account relationships
• Creates quarterly and annual reports on business unit operations verses budgetary goals for supervisor Assists subordinates in resolution of difficult and or past due accounts
• Completes, passes and maintains an up-to-date status for all positional and company required compliance and regulatory courses by assigned due date(s)
• Participates in special projects and assignments and performs other duties as assigned

Requirements Education and/or Work Experience Requirements
• High School diploma (or equivalent) and a minimum of 2 years previous Bank Teller experience or an equivalent combination of education and experience
• Ability to successfully complete Platform training and pass the final exam
• Intermediate knowledge of MS Office preferred with strong keyboarding and 10-key skills
• Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing
• Strong customer service skills with the ability to handle a variety of customer situations, sometimes simultaneously with strong attention to detail
• Ability to recognize opportunities and cross-sell products and services to existing and potential customers
• Work includes limited or up to 10% travel and occasional trips outside the normally assigned geographic area with possible overnight stays
• Demonstrated financial responsibility, character, and general fitness such as to warrant a determination that the individual will operate honestly, fairly and efficiently

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP