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Case Development Analyst in Memphis, TN at First Tennessee Bank

Date Posted: 5/6/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/6/2019
  • Job ID:
    19-0559

Job Description

Position Overview
Corporate Security reviews electronic incident reports (EIRs) for fraud, elder financial exploitation, identity theft, etc. Under minimal supervision, investigate simple to complex EIRs and related accounts/parties for SAR reportability and potential case referral. Also investigate cases to determine what fraud has occurred and what next steps should be. Based on review of the facts presented in conjunction with the consultation of the reporting party and transaction/customer information available, develop and complete required documentation. If a SAR is required, complete all of the required documentation to ensure the SAR is filed accurately. Ensure cases are completed in accordance with departmental, regulatory and compliance standards. Maintain a high level of confidentiality in all aspects of departmental work.

Duties and Responsibilities
• Receive electronic incident reports (EIRs)
• Investigate simple to moderately complex cases that do not require customer or outside 3rd party contact, independently identify “red flags”, risk factors and operational issues
• Utilize the appropriate resources to analyze the issue and formulate sound conclusions with supporting documentation
• Develop and complete required incident documentation
• Analyze information and review activity to determine suspicious activity report (SAR) reportability, documenting decision accordingly
• Complete SAR form and narrative
• Ensure incidents are researched, documented and completed in accordance with departmental, regulatory and compliance standards
• May perform analyst functions in support of Risk Investigator cases.
• Maintain a high level of confidentiality in all aspects of departmental work.
• Perform other duties as assigned
Requirements Education and/or Work Experience Requirements
• High School diploma or GED required; Bachelor’s degree preferred
• 2 to 4 years of Bank Operations, Mortgage Loans, Compliance and/or Security related function required
• Knowledge of general banking operations, regulations/policies/procedures
• Knowledge of general security procedures
• Basic understanding of 12 C.F.R § 21.11 and the functions/procedures for compliance with the Regulation
• Excellent verbal and written communications skills
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Strong attention to detail
• Must be able to talk, listen and speak clearly on the telephone
• Must be able to work under pressure and meet regulatory deadlines, while maintaining a positive attitude
• Ability to work independently with minimal direct supervision
• Ability to research information from multiple sources
• Ability to organize and prioritize work
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLS and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on the telephone.
• Proficiency in use of internal FTB systems (Hogan, XNET, FD, Image Retrieval, InSTEP, etc.) preferred

#LI-DH1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP