Chief Director of Diversity and Inclusion in Memphis, TN at First Horizon National Corporation

Date Posted: 9/6/2020

Job Snapshot

  • Employee Type:
  • Location:
    165 Madison Avenue
    Memphis, TN
  • Job Type:
  • Experience:
    8 to 10 years
  • Date Posted:
  • Job ID:

Job Description

Senior Manager position leading D&I program for 8,500+ employees across 11 state footprint

At First Horizon, the Chief Diversity Officer will be responsible for leading the strategy and the team to develop and execute a company-wide program, to include a focus on our associates, our clients and the communities we serve. This role will  partner with the Chief Executive Officer, the executive team and  cross functionally with leaders across the company to develop strategies, identify priorities and implement a plan that successfully advances our company’s culture.  As a member of executive management and the Operating Committee of the company, this leader will play an integral role in advancing diversity, equity and inclusion by demonstrating cross-functional leadership, change management and organizational development abilities. 

Responsibilities for this role:

  • Develop and oversee the execution of a company-wide DEI program, in partnership with the executive team and other key stakeholders, to ensure diversity, equity and inclusion is present at every level of the organization
  • Drive key strategic initiatives and provide thought leadership and education to align the company’s DEI goals with business outcomes (with a focus on associates, clients and communities)
  • Interface with the CEO, Board of Directors and Executive Management Committee to regularly share trends, status updates and gain insights and feedback on advancement of the overall DEI strategy
  • Collaborate with the CHRO and Talent Development organization to build a comprehensive strategy from recruiting and retention to performance management and succession planning, ensuring that DEI is embedded into the Firstpower culture of the company
  • In partnership with Talent Development and subject matter experts, lead DEI with a data driven approach with supporting benchmark reporting, trending analysis and both short and long term metrics that demonstrate progress with the bank’s leadership
  • Identify and help build community partnerships, in conjunction with local market leadership, to support DEI initiatives. Work with Chief Communications Officer and Regional Bank leadership to establish a plan to support the deployment of resources that align with the company’s DEI goals
  • Collaborate with Talent Development to advance the framework and participation of our Employee Resource Groups (ERGs) and partner with the Corporate Communications team on Environmental, Social, and Governance (ESG) practices in order to support and align DEI strategy
  • Interface with external organizations in the DEI space to develop strategic partnerships, understand best practices and test/learn from others to advance the company’s strategic commitment and recognition
  • Partner with Corporate Procurement Director to continue to build upon the supplier and vendor diversity programs
  • Support EEO compliance and investigations and monitor trends to incorporate into future development programs
  • Manage the forecasting, budgeting and program cost/benefit analysis for DEI, including training development programs, initiatives maintained in the regional bank markets, as well as those supported by the company’s foundations

Competencies for this role:

  • Strong communications and influencing skills to help drive change
  • Ability to build and develop effective teams and manage cross functional relationships
  • Understanding the business and aligning strategies
  • Knowledge of DEI industry best practices
  • Client and Community focused
  • Learning orientation with ability to manage conflict
  • Results oriented

Requirements for this role:

  • Bachelor’s degree in human resources, education, business or closely related field
  • Minimum of 8-10 years experience supporting DEI strategies, including driving positive change in a business/education/community setting
  • Ability to handle complex issues and navigate conflict resolution at all levels of the organization
  • Analytical skills with the ability to leverage data to develop and execute strategies
  • Strong oral, written and interpersonal skills
  • Certifications in the HR, Diversity or other related professional programs, preferred



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)