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Commercial Support Specialist in Chattanooga, TN at First Tennessee Bank

Date Posted: 4/1/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Up to 4 year(s)
  • Date Posted:
  • Job ID:

Job Description

Position Overview
The Construction Loan Management Support Specialist will assist Loan Closing Officers (LCO) in the timely imaging of construction loan due diligence packages to include notes and collateral documents. Ensures packages are imaged timely and are properly categorized through the ARX Imaging system.

The Construction Support Specialist (CSS) supports and contributes to the credit quality of First Tennessee. The CSS maintains high standards of accuracy, thoroughness, efficiency and promptness in handling requests and projects a positive, professional image at all times. The CSS adheres to bank policies and procedures and maintains confidentiality of client information.

Duties and Responsibilities
Imaging Due Diligence Files:
Ensures packages are imaged timely and are properly categorized through a centralized imaging system. Respond to routine questions and requests involving the location of loan/collateral documentation. Ensures documentation and due diligence received is properly imaged to the file of record and ticklers/notifications are appropriately cleared. Identifies variances and assigns priority to requests/problems with guidance from supervisor.

Loan Process:
Communicates and works as a team with the loan closing officers concerning loan requests. Assists loan closing officers in tickler tracking within the iCL system and communicates professionally and diligently to internal business partners such as Loan Operations to resolve outstanding ticklers. Provide assistance and guidance to ensure compliance with policies and procedures. Resolve issues and problems as they arise ensuring supervisor is aware of situation. Ensure customer service & feedback is professional, accurate and timely. Executes all tasks through adherence to bank policies and procedures in a professional, accurate, and timely manner.

Composes and types correspondence and memos related to loan requests, maintains confidential files and performs other record keeping duties as required. Manages several key daily, weekly, and monthly reports to ensure data quality.
Requirements Education and Experience
• High School Diploma Required
• Bachelor’s degree preferred.
• Two (2) to four (4) years of relevant experience with commercial loan documentation preferred.

Accurate typing, spelling and grammar skills. Proficient with applicable computer software. Good written and oral communication skills. Good organizational and customer service skills. Excellent consultative sales and cross-selling skills.
• Knowledge of general banking guidelines
• Knowledge of loan documentation
• Knowledge of bank operation policy and procedures
• Ability to communicate effectively
• Extensive written and verbal communication skills
• Ability to work under pressure and remain calm and pleasant at all times
• Ability to work independently
• Ability to organize and prioritize work
• Ability to use computer, office software,
• Ability to handle multiple tasks
• Team player

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP