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Corporate Security Card Fraud Analyst in Memphis, TN at First Tennessee Bank

Date Posted: 4/2/2019

Job Snapshot

Job Description

Position Overview
Proactively research current external fraud trends to identify recurring issues relating to transaction fraud. Utilize internal computer reports/systems/databases to assist in the identification of fraudulent/suspicious activity. Utilize monitoring process on accounts and other available resources to detect early warning signs of fraud. Develop supporting evidence, research and document necessary reports/files. Establish criteria for initiating investigative action in coordination with the Investigations Unit. Maintain a high level of confidentiality in all aspects of departmental work. Perform other duties as assigned by the Manager, Fraud Detection.

Duties and Responsibilities
Fraud Analysis
• Review available reports and perform analysis to identify fraud trends.
• Ensure departmental SLAs are met.
• Utilize First Data, VCAS, Visa DPS and other applications/tools to review transaction activity to determine if suspicious activity is taking place.
• Make decisions on suspected fraud on placing appropriate holds/blocks to mitigate additional risk.
• Ensure systemic issues are identified and escalated.

This position will report directly to the Fraud Detection Manager.

Requirements Education and/or Work Experience Requirements
• College degree or equivalent in experience
• Fraud experience preferred
• Thorough knowledge of bank applications/transaction processing preferred
• Ability to independently with minimal supervision
• Ability to identify and escalate systemic issues and/or process breakdowns
• Advanced computer skills with demonstrated knowledge of Microsoft Excel and Access
• Strong verbal and written communication skills
• Strong critical thinking skills
• Strong analytical skills

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP