CX Lead Navigator in Memphis, TN at First Tennessee Bank

Date Posted: 8/22/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/22/2019
  • Job ID:
    19-1094

Job Description

CX Lead Navigator Responsibilities:
• Manages communication and change related to CX
• Own and lead Customer Pain Point prioritization process and methodology
• Manage backlogs and schedules for CX together with business/ functions
• Coordinate special projects (e.g., customer labs)
• Coordinate resources involved in CX
Requirements Requirements:
• 3+ years of experience working in relevant design industry - product design and/or consultancies
• Passion for human-centered experience and design
• Proven ability to manage workflows, project plans and ship high quality design
• A ‘big picture’ approach in helping establish, support, and engage teams, while still managing the details
• Great communication skills, written and verbal, with a diverse group of stakeholders

Skills and Competencies:
• Possess a Growth Mindset
• High Curiosity Quotient
• Passionate and Interested about new opportunities
• Thrives in Ambiguous Environments
• Customer Obsessed Mindset


Work Hours:
Monday thru Friday
8:00 am to 5:00 pm (CT)

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  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP