CX Researcher in Memphis, TN at First Horizon National Corporation

Date Posted: 10/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

• 3-6 years of relevant work experience including planning and leading research activities such as interviews, group sessions, observations, and synthesis sessions
• BA/BS degree in HC Design, Anthropology and/or Marketing Research
• Prefer MA/MS degree in Human-Centered Design Research, HCI, CS, or related field
• Experienced working/collaborating with a diversity of cultures and are sensitive to the challenges of both low-income and affluent populations
• A top-notch communicator, able to convey research insights and complex concepts to a wide diversity of audiences in simple, human terms
• Experienced leading teams through a rigorous human centered design process

Skills and Competencies:
• Possess a Growth Mindset
• High Curiosity Quotient
• Passionate about experimenting with new research methods and pushing your own craft in new ways
• A Lifelong Learner
• Customer Obsessed Mindset

Work Hours:
Monday thru Friday
8:00 am to 5:00 pm (CT)


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)