Digital Business Analyst in Memphis, TN at First Horizon National Corporation

Date Posted: 10/6/2020

Job Snapshot

  • Employee Type:
  • Location:
    165 Madison Avenue
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

NOTE: This position can be located in any of the following markets/locations:

  • TN - Memphis or Nashville
  • NC - Raleigh
  • AL - Birmingham

The Digital Business Analyst provides business insight, analysis, meaningful data, and supports ongoing projects or agile teams to improve the digital channels, which includes online and mobile banking and online deposit applications. This person works both independently and with a dedicated team, and has some decision-making responsibility.

Specific Responsibilities:

• Analyzes and identifies root case and provides reporting to improve processes and user experience within the digital channels

• Identifies and specifies business requirements and processes, and works closely with technology team to hone and clarify requirements

• Creates reports, graphs and charts of data results and analyses.

• Facilitates the conversations that will result in the creation of business requirements or use cases

• Supports testing and manages approvals on changes to digital channels.

Education and Experience:

Bachelor's degree in related field of study or equivalent experience

• Familiar with banking systems, online and mobile banking or  eCommerce

• Exceptional problem solving and communication (spoken and written) skills

• Excellent interpersonal skills; and ability to work well in a team environment

• Passion for detail

• Prior experience working in a pressured (dynamic, fast-paced) environment

• Ability to manage project duties, balance workload and meet internal/external deadlines

• Experience with agile methodology preferred.

HOURS: Monday - Friday 8 AM - 5 PM


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)