Director of Banker Enablement in Memphis, TN at First Tennessee Bank

Date Posted: 10/5/2019

Job Snapshot

Job Description

Note: Location for the position is flexible.

Summary of Position:
The Banker Enablement team are members of the Regional Bank’s Strategy and Delivery function. The Banker Enablement Leader will partner with cross functional departments, their leaders, and front line employees as the go-to problem solver and strategic advisor for programs related to growth (sales) and retention (service) of our current and prospective customers. The Leader will lead the team to deliver on both short and long-term projects while owning core responsibility of maintaining First Horizon’s branded sales strategy and vision. He/she will lead the support of the Regional Bank by optimizing critical business processes, productivity tools, and driving consistency in the sales strategy for the enterprise. The candidate must be a strong leader, extremely well organized, analytical, detailed-oriented, quality minded.

This position is responsible for collaborating to define and execute the vision, strategic direction, and initiative roadmap for all sales strategy projects for the Regional Bank. They must have the ability to influence business line and technology senior leaders to develop strategies to optimize Salesforce.com, other SaaS components, hardware solutions and data products consistently across all business lines. They must also confirm that the tools align with the overall sales strategy for the enterprise by installing and maintaining a consistent feedback loop from development through delivery. The role will work with key leaders to develop key performance metrics that can be measured consistently across all business lines through dashboards and reports that help the sales organization focus on unified performance drivers and results. He/she will also work collaboratively with the all Line of Business delivery partners to create a climate of sustainable processes and strong growth results. This leader will also work to ensure that data is provided to bankers in simplistic and timely manner where customer engagement can become the top priority.

Key Areas of Focus and Collaboration:
• Ensure enterprise level awareness of a branded customer engagement strategy and vision
• Support sales process development, policy, and adoption
• Create communication protocols that are consistent with the enterprise vision
• Optimize Salesforce.com solution with UI configuration through design thinking
• Integration of multiple vendor-supported solutions
• Develop enterprise KPI dashboards for consistent reporting metrics tied to front line usage
• Foster a climate of customer engagement and experience banking

Measurements of Success:
• Business value created by decreasing banker time on non-customer activities
• Profitable growth of new customers directly associated to new enablement products
• CX surveys to measure brand behaviors
• Banker satisfaction surveys and usage metrics
• Increase in customer-centric, value-based engagements
Requirements Education Required:
• College Graduate and/or Job Experience Equivalent

Required Qualifications:
• Minimum ten years demonstrated experience in consultative or value-based sales
• Deep Salesforce.com expertise and expert knowledge of enterprise sales tools
• Certification(s) preferred
• Must have strong oral and written communication skills, and be customer focused to understand and appropriately drive innovative solutions
• Demonstrated ability to influence and foster collaborative relationships with cross functional departments
• Excellent quantitative analytical skills, creativity in problem solving, empowering teams and a keen business sense
• Ability to think strategically, but also have exceptional attention to detail to drive program management, execution and results
• Demonstrated ability to take initiative and accountability for achieving results

Work Hours:
Monday thru Friday
8:00am to 5:00pm

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  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP