Director of SalesForce Strategy & Implementation in Nashville, TN at First Horizon National Corporation

Date Posted: 11/26/2019

Job Snapshot

Job Description

This key leadership role will direct the team to deliver on both short and long-term projects while owning core responsibility of maintaining First Horizon’s branded sales strategy and vision. Lead the support of the Regional Bank by optimizing critical business processes, productivity tools, and driving consistency in the sales strategy for the enterprise. Must be a strong leader, extremely well organized, analytical, detailed-oriented, quality minded and possess a deep knowledge of Salesforce.com.

This position is responsible for collaborating to define and execute the vision, strategic direction, and initiative roadmap for all sales strategy projects for the Regional Bank. They must have the ability to influence business line and technology senior leaders to develop strategies to optimize Salesforce.com, other SaaS components, hardware solutions and data products consistently across all business lines. They must also confirm that the tools align with the overall sales strategy for the enterprise by installing and maintaining a consistent feedback loop from development through delivery. The role will work with key leaders to develop key performance metrics that can be measured consistently across all business lines through dashboards and reports that help the sales organization focus on unified performance drivers and results. He/she will also work collaboratively with the all Line of Business delivery partners to create a climate of sustainable processes and strong growth results. This leader will also work to ensure that data is provided to bankers in simplistic and timely manner where customer engagement can become the top priority.
Key Areas of Focus and Collaboration:
• Ensure enterprise level awareness of a branded customer engagement strategy and vision
• Support sales process development, policy, and adoption
• Create communication protocols that are consistent with the enterprise vision
• Optimize Salesforce.com solution with UI configuration through design thinking
• Integration of multiple vendor-supported solutions
• Develop enterprise KPI dashboards for consistent reporting metrics tied to front line usage
• Foster a climate of customer engagement and experience banking

Measurements of Success:
• Business value created by decreasing banker time on non-customer activities
• Profitable growth of new customers directly associated to new enablement products
• CX surveys to measure brand behaviors
• Banker satisfaction surveys and usage metrics
• Increase in customer-centric, value-based engagements

Education Required:
• College Graduate and/or Job Experience Equivalent

Required Qualifications:
• Minimum ten years demonstrated experience in consultative or value-based sales
• Thorough Salesforce.com expertise and expert knowledge of enterprise sales tools
• Certification(s) preferred
• Must have strong oral and written communication skills, and be customer focused to understand and appropriately drive innovative solutions
• Demonstrated ability to influence and foster collaborative relationships with cross functional departments
• Excellent quantitative analytical skills, creativity in problem solving, empowering teams and a keen business sense
• Ability to think strategically, but also have exceptional attention to detail to drive program management, execution and results
• Demonstrated ability to take initiative and accountability for achieving results

Work Hours:
Monday thru Friday
8:00am to 5:00pm

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)