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Electronic Banking Manager in Memphis, TN at First Tennessee Bank

Date Posted: 4/16/2019

Job Snapshot

Job Description

Position Overview:

At First Tennessee Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The Electronic Banking Manager is responsible for the oversight, coordination and management of the Electronic Banking department. This department has oversight for the fleet of automated teller machines (ATMs) across the organization and supports management of debit card processing. The Electronic Banking Manager is responsible for managing the various key vendor relationships related to the ongoing servicing of the ATM fleet and debit card processing. The manager is charged with developing and executing strategies that deliver efficient operational processes and limit operational risks. The ideal candidate also possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure.

The Electronic Banking Manager is accountable for leading the Electronic Banking team and managing all activities in which the team is engaged.

Essential Duties and Responsibilities:

• Supervises subordinate staff including: hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.

• Plans and schedules activities and coordinates those activities with other functional areas; coordinates the activities of compliance, marketing, operations, production, and other staff support personnel.

• Develops, reviews, and recommends overall operational systems and procedures relating to ATM and Debit Card management activities.

• Manages key vendor relationships related to ATMs and Debit Cards.

• Establishes and refines processes as necessary to promote optimum efficiency and ensure desired production standards are achieved.

• Establishes and maintains a work environment that is motivational and participative; promotes an environment that supports diversity and Firstpower culture.

• Exercises a wide range of decision making control when presented with multi-faceted factors; identifies, resolves and escalates problems in collaboration with stakeholders.

• Maintains a commitment to continuous learning, developing knowledge and skills to competently and efficiently execute job duties.

• Leads with a collaborative work style.

• Interacts professionally with both executives and peers across the organization.

• Additional responsibilities as directed by leadership.
Requirements Education and/or Work Experience:

• Excellent verbal and written communication skills

• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

• Strong analytical skills

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given

• Excellent organizational and customer service skills

• High School diploma required; degree preferred or equivalent experience/working knowledge of banking/operations


• Basic keyboarding or other repetitive motions

• Lifting/pushing objects

• Must be able to talk, listen and speak clearly on telephone

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

Work Schedule M-F (8am-5pm)

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP