Electronic Banking Reg E Specialist in Birmingham, AL at First Horizon National Corporation

Date Posted: 11/22/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2000 International Park Drive
    Birmingham, AL
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
    11/22/2020
  • Job ID:
    ELECT02632

Job Description

This specialist position is responsible for the review, research and follow-through of cases, maintenance functions and data analysis for operational issues and support and to ensure compliance policies, procedures, regulatory and risk requirements as related to card transactions. They are responsible to provide quality, accurate and timely customer service involving daily processing of financial transactions in an operations environment. This position requires that the individual handle extremely complex issues and process current knowledge of specific financial products or regulations, Reg E, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Delivering exceptional service to our customer by going out of the way to resolve their issues / concerns.
  • Meeting and/or exceeding established team goals for quality and productivity.
  • Effective verbal and written communication with both internal and external customers on complex issues.
  • Conducting phone interviews with customers and/or external agencies to obtain information critical to determine First Horizon’s liability and risk exposure.
  • Carrying out specialized research to resolve problems.
  • Preparing and ensuring customer notifications are sent within applicable regulatory requirements.
  • Completes routine reports and documents appropriate case files.
  • Swiftly answers customer inquiries in a friendly and courteous manner.
  • Completing necessary adjustments to customer accounts.
  • Researching transactions and rendering informed claim decisions.
  • Identifying recoverable transactions and initiating merchant chargebacks.
  • Swiftly answers customer inquiries in a friendly and courteous manner.

SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

  • A college degree is preferred and/or at least 5 years of experience.
  • General banking industry business knowledge.

COMPUTER AND OFFICE EQUIPMENT SKILLS:

  • Microsoft Office suite
  • Jack Henry (Passport)


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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