FHN Financial Client Services Analyst in Memphis, TN at First Horizon National Corporation

Date Posted: 5/29/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    845 Crossover Lane
    Memphis, TN
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    5/29/2020
  • Job ID:
    CLIEN01480

Job Description

Client Services Analyst  

 

The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage.

The successful candidate will possess a thorough working knowledge of current desktop applications (Windows, Office, Internet browsers, etc.), hardware, virus protection, Windows security procedures along with a general knowledge of networking, Active Directory and mobile devices in a structured corporate environment.

The Client Services Analyst is a part of the FHN IT Client Services team and works closely with Active Directory, Exchange, Storage and Networks Administrators, among others, to ensure a highly available and highly responsive systems environment for FHN Financial, an energetic and fast-paced leader in financial markets.  

 

FHN Financial Environment

 

FHN Financial is headquartered in Memphis, Tennessee, with 28 Regional Offices across the United States.  Information Technology services are managed and supported from the Memphis office, where a centralized network and server facility is located.  About half of FHN’s 500 employees work at the Memphis headquarters. 

The FHN standard desktop includes the Microsoft Office suite, Microsoft applications, specific financial industry applications and a number of proprietary programs authored and maintained by FHN IT.

FHN has invested in Information Technology to provide superior service to our customers, who are primarily financial institutions and portfolio managers.  In this professional environment, FHN leverages technology and our proprietary systems for competitive advantage.  As a prominent member of the nationwide financial community, FHN is committed to best practices and regulatory compliance in systems design, availability, reliability and security.

Areas of specific responsibility

The FHN Client Services Analyst provides first and second level support such as assistance and problem resolution with desktop systems and applications, file access, password lockouts and resets, file restorations from backup, security issues, permissions, application support, e-mail issues, network connectivity, Internet issues, printer issues, workstation support and mobile wireless device support.

In addition to these support activities, Client Services personnel may participate in IT projects, equipment and client moves and changes, application rollout, security-focused projects, equipment build and deployment and other special activities.  Client Services personnel may conduct training sessions for FHN employees.  Occasional after-hours project work and routine on-call support will be required.

The candidate must be capable and willing to learn applications specific to the financial industry and many applications proprietary to FHN.  The person in the position of Client Services Analyst will need to grow progressively in the areas of technical proficiency and responsibility. 

Qualifications: 

A B.S. in Computer Science, Information Systems or other qualifying discipline is preferred.  In addition, two years of significant experience in IT with demonstrated success in client-level problem resolution and working with customers is required. 

The successful candidate will be a strong team player and will possess excellent written and oral communication skills with the ability to communicate with all levels of personnel.  An attitude of commitment to customer service is required.  In addition, the candidate will need the ability to maneuver, lift and position equipment weighing up to 50-pounds.

The candidate must have demonstrated the capability of working well under pressure as well as the ability to organize and prioritize tasks to handle multiple projects simultaneously.  The Client Services Analyst will work independently or as a part of a team under general supervision. The successful candidate will thrive in a high-energy, closely-knit, professional team environment with a commitment to the organization and delivering excellence for the firm.

With offices nationwide and headquarters in Memphis, Tennessee, FHN Financial is the capital markets division of First Horizon Bank.  We are an industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad.  FHN Financial also provides investment services and balance sheet management solutions.  To learn more, please visit us at www.fhnfinancial.com.

Direct questions regarding the position of Client Services Analyst to:

Stacy Ables

VP, IT Operations

FHN Financial

845 Crossover Lane

Memphis, Tennessee   38117

901-435-8674

stacy.ables@fhnfinancial.com



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)