Fraud Risk Manager - Payments in Memphis, TN at First Tennessee Bank

Date Posted: 7/4/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/4/2019
  • Job ID:
    19-0845

Job Description

Fraud Risk Manager - Payments
Position Located in Memphis, TN

Position Overview:
Manage/oversee the execution of fraud detection processes, mitigation strategies, and corresponding fraud trending/reporting for assigned transactions types. Able to balance the fraud risk management activities with the customer experience and impact. Work to continuously review and enhance the effectiveness and efficiency of fraud risk management strategies, including consideration of customer satisfaction measures. Accountable to lines of business (LOB) and risk management for performance of fraud detection processes/platforms and support of a projected fraud loss budget. This position focuses on payments transactions, to include card, digital, wire, and ACH.
Essential Duties and Responsibilities:
• Lead the team of approximately six personnel that:
o Designs, implements and/or maintains work flows for fraud detection processes in alignment with partner LOB’s strategic objectives.
o Designs, implements and/or maintains processes to track fraud trends and the effectiveness of fraud mitigation strategies.
o Ensures fraud strategy initiatives are performed in accordance with LOB strategies, customer experience objectives and departmental procedures.
o Works with the LOBs and other stakeholders to develop and/or maintain measures and benchmarking for fraud detection/prevention performance and experience, such as bps of losses, false positive rates, and Net Promoter Score (NPS).
• Act as a subject matter expert in product risk assessments for new products/processes to identify any potential fraud risks or operational weaknesses and identify additional internal controls needed.
• When appropriate, assist in the development of corrective measures for operational issues identified during fraud investigations.
• Work with partners across the company as a liaison in the implementation of projects/strategies/initiatives with fraud implications.
• Work with relevant vendors as a liaison in the implementation of corporate projects/strategies/initiatives.
• Work with peers and external stakeholders to understand fraud trends, leading practices, and emerging risks and threats.
• Maintain currency with technological changes and advancements related to fraud detection processes.
• Maintain currency with policies/procedures and regulations as it pertains to fraud processes.
• Maintain expenses within budget and forecast.
• Perform other duties as assigned by the SVP/Financial Crimes.
Requirements Education and/or Work Experience Requirements:
• College Degree in Business, Criminal Justice, or Analytics or Equivalent Experience
• Prior experience in fraud risk management
• Strong organization skills
• Strong attention to detail
• Strong communications skills - both written and oral
• Ability to develop and implement strategic objectives in alignment with company initiatives/projects
• Ability to develop and implement workflows efficiently and effectively
• Ability to work with and meet deadlines
• Ability to handle multiple tasks and responsibilities
• Ability to work independently
• Ability to effectively interact with all levels of corporate employees
• Ability to effectively review and analyze relevant data
• Exceptional skills in relevant computer and software applications
• Knowledge of regulatory requirements

Education and/or Work Experience Preferences:
• 2-3 years leadership experience in the financial services industry
• Advanced Degree in Business or Analytics
• Knowledge of company operations and procedures
• Knowledge of company policies and procedures
• Experience with relevant company systems, including depository, card, and reporting
• Experience from a large institution or one of the industry’s relevant service providers
#LI-DD1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP

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