Human Centered Insights Director in Memphis, TN at First Horizon National Corporation

Date Posted: 12/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    6 to 10 years
  • Date Posted:
  • Job ID:

Job Description

• Provide subject matter expertise and innovative solutions to project teams on multiple, complex projects in one or more of the following areas: HC quantitative and qualitative research, CX measurement, insight visualization and/or usability and design research
• Develop and implement creative and imaginative ways of displaying and disseminating insight bringing the consumer and insights to life in a manner that engages all stakeholders
• Use research and insight to drive cultural change within the organization and ensure stakeholders put customers at the heart of their planning and strategic thinking
• Manage the CEM platform and integrate all the elements making up the holistic voice of the customer (VOC)
• Support measures to increase the impact and visibility of consumer insight across the organization
• Strong understanding of emerging trends in consumer behaviors, technology, banking and other financial verticals and analytics that will inform development of best in class, human-centered design experiences

Skills and Competencies:
• Possess a Growth Mindset
• High Curiosity Quotient
• Passionate and Interested about new opportunities
• Thrives in Ambiguous Environments
• Customer Obsessed Mindset

• Advanced degree in a quantitative discipline, e.g., statistics, applied mathematics, econometrics, economics or operations research
• 6-10+ years of work experience working in a data-centric business environment, preferably within the journey sciences sector
• 3+ years of managing a team of analysts and/or data scientists
• Strong communication skills diagnosing customer journey data to develop successful growth strategies with clients
• Proven comfort and intellectual curiosity for working with very large sets of data, pulling in relevant team members to address identified – and sometimes undiscovered – client needs
• Deep familiarity with customer analytics, including but not limited to demand forecasting, multi-touch attribution, customer segmentation, and lifetime value
• Eager to roll up your sleeves and dig into any problem in a fast-paced startup environment
• Full fluency in analytic/database management software such as SAS, SQL, SPSS or Access
• Strong multi-tasking abilities, flexibility, and patience in a fluid environment

Work Hours:
Monday thru Friday
8:00am to 5:00pm


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)