IBKC - Title Escrow Associate - Jonesboro, AR in Jonesboro, AR at First Horizon National Corporation

Date Posted: 9/2/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    2207 Fowler Avenue
    Jonesboro, AR
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:
    9/2/2020
  • Job ID:
    IBKCT02062

Job Description

As a Title Escrow Associate, you will work closely with key business partners in Customer Service, Operations and third-party loan servicers to build strong working relationships and enhance the internal and external escrow process.  Our title escrow-associates are customer service-oriented and have excellent communication skills. The confidential nature of files requires you to have the utmost discretion and care for clients' privacy.  You will be assisting escrow officers by creating and editing correspondence and documents, maintaining files and records, and providing services to clients.  Typical daily communication includes scheduling buyers and sellers to execute documents for transfer and financing of property ownership and providing details about the transaction. Daily processes will include ordering loan payoffs, researching property taxes, recording documents in the appropriate public offices, disbursing funds collected for a transaction and reconciling the escrow account.

A day in the life of a Title Escrow Associate:

  • Work with our clients in one of the most significant financial decisions they will ever make
  • Maintain a high level of discretion while servicing customers
  • Deliver exceptional service while assisting clients and Title Officers

SUMMARY:
The Title Escrow Associate II provides quality, accurate and timely customer service involving escrow functions, which include the duties and responsibilities described herein.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Types letters, forms, checks, and other documents used for collecting, disbursing, and recording in relation to the closing of the transaction.
  • Receives new orders and enters the information into the company’s production software and sends notification of the order to other departments in the company.
  • Orders services, such as property insurance, termite policies, and surveys, from third party providers as dictated by the real estate contract and/or separate closing instructions.
  • Acquires Insured Closing Letter for the transaction if required by parties.
  • Enters transactional information into the company’s production software.
  • Prepares checks and records/deposits incoming funds for transaction.
  • Sends payments to appropriate parties as dictated by the settlement statement, real estate contract, and closing instructions.
  • Ensures the file is in balance after all deposits are received and disbursements are made.
  • Collects, organizes, and schedules certain transactional documents to be recorded.
  • Prepares funding packages after closing is complete to return appropriate documents to the lender.
  • Prepares internal closing documents for review by the closer/manager.
  • Reviews the requirements shown on the commitment and takes action on satisfying those requirements (subject to the legal and regulatory restrictions that may apply in the subject property’s state).
  • Holds in escrow , funds, legal papers, and other collateral posted by contracting parties to ensure fulfillment of contracts or trust agreements.
  • Files and delivers deeds and other legal papers.
  • May assist buyer in securing financing.
  • Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES:
No supervisory responsibilities

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

  • High school diploma or GED and 1-2 years of experience or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS;

  • Microsoft Office suite
  • Special software: RamQuest knowledge preferred

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc):
None required



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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