International Processor in Memphis, TN at First Tennessee Bank

Date Posted: 6/24/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/24/2019
  • Job ID:
    19-0789

Job Description

International Processor – FX and International Collections Team
International Operations

Job Summary:

Processes International collections and foreign exchange transactions in an orderly, accurate and expeditious manner in accordance with current department and regulatory guidelines and customer/RM instructions.

Duties and Responsibilities:

Processing checks drawn on other countries
Determines:
- Whether check can be processed (no red flags, signed, endorsed, not stale dated, etc.)
- Whether check is to be processed for provisional credit or collection
- Whether provisional credit is appropriately authorized
- Whether or not customer has received credit already
- Any special instructions and/or special requests are documented with the file
Processes checks within required time frame using current operating systems:
- Keys/updates customer database information into operating system
- Checks customer database for any special processing or fee instructions
- Calculates and keys fees into operating system for all transactions
- Forwards correspondence, original items and/or copies to all required parties as requested
- Places file in appropriate location based on type and status
Maintains files to be sure that:
- Tracers are sent out timely, accurately and appropriately
- Fees paid and properly applied
- Correspondence and communication with internal and external customers is documented
- Files are properly imaged and organized
- Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

Foreign Exchange:
- Assists currency customers at counter, via email and on the telephone
- Appropriate drawer balance maintained and reported daily; Teller items handled timely
- Assists with processing of International Drafts
- Transactions handled accurately and efficiently

Direct / International Documentary Collections:
Processes within required time frame using current operating systems:
- Keys/updates customer database information into operating system
- Checks customer database for any special processing or fee instructions
- Calculates and keys fees into operating system for all transactions
- Forwards correspondence to all required parties as requested
- Places file in appropriate location based on type and status
Maintains files to be sure that:
- Tracers are sent out timely, accurately and appropriately
- Fees paid and properly applied
- Correspondence and communication with internal and external customers is documented
- Files are properly imaged and organized
- Special events (like acknowledgements, partial payments, changes in terms) are properly tracked and completed

Contributes to success of the team by assisting with:
- Opening mail
- Answering phones
- Other special projects as assigned/needed

Requirements High school graduate
Basic to Intermediate knowledge & skills of Microsoft Windows/Excel
Above average communication skills, written and oral
Proven attention to detail
Self-starter and motivator
Team player

Preferred:

Associates Degree in Business
Customer Service experience
Banking background
International experience / Knowledge of International Chamber of Commerce (ICC) guidelines

MONDAY-FRIDAY
8AM-5PM

#LI-PF1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP

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