Loan Operations Compliance Specialist in Knoxville, TN at First Horizon National Corporation

Date Posted: 10/25/2019

Job Snapshot

Job Description

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities:
30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.
30% Service Quality: Delivers on our service promise in Loan Ops (measured by Service Level Agreements, customer feedback, error reports)
20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met
20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate

Areas of responsibility include:
• Assists with reviewing new, increased, renewed, and extended consumer and commercial real estate loans for compliance with flood insurance regulatory and procedural requirements.
• Assists with monitoring flood insurance tracking throughout the life of a loan
• Assists with completing various reports for flood insurance tracking
• Assists with Servicemember orders and accounts over the course of the service on an as needed basis.
• Assists with researching various requests from the Flood Insurance group email box
• Assists with researching customer requests
• Maintain compliance with policy and procedures
• Work with teammates to ensure that the entire team’s work is within SLA
• Work closely with other departments to ensure proper communication
• Work closely with third party vendors to ensure proper communication
• Assists with procedure/system testing or assisting with procedure writing as needed
• Assists with reviewing, researching, and responding to audit reports
• Presents a professional image
• Responsible for all other duties as assigned

Education and/or Work Experience Requirements:
High school diploma with at least 1-3 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.

Knowledge - General banking products or lending knowledge. General knowledge of the flood insurance and SCRA regulations is preferred, but not required.

Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Sharepoint, BPM, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed

• Ability to follow procedures and to handle multiple tasks
• Ability to respond quickly to problem situations
• Ability to work efficiently and independently
• Ability to work in a fast paced environment with high volume of work and minimal errors
• Ability to work under pressure and remain calm & pleasant
• Ability to work well with others in a team setting but also be accountable for individual tasks
• Ability to adapt to frequent change
• Ability to prioritize and reprioritize

Work Hours:
Monday thru Friday
8:00am to 5:00pm


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)