Loan Operations Prep Scan Index Manager in Memphis, TN at First Tennessee Bank

Date Posted: 9/24/2019

Job Snapshot

Job Description

Position Overview:
At First Tennessee Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The Loan Operations Supervisor is responsible for managing functions and technical processes within Loan Operations. This person is responsible for planning, directing, overseeing, and leading a work group of people. The Loan Operations Supervisor ensures that the Prep Scan and Index team meets high standards for quality and customer service. The Loan Operations Supervisor accomplishes department objectives by leading staff, planning, and evaluating department activities.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities:
30% Leadership: Actively supports FH/FTB policy and Loan Operations management decisions; promotes good will among fellow employees, lenders, and customers; presents a professional image; maintains good communication by relaying updated information and issues involving the department/company; manages relationships with areas that interface with the department; models exemplary customer service behaviors; identifies and evaluates trends and options, chooses course of action, defines objectives, evaluates outcomes. Lives our company values, embraces change, and ensures an inclusive, positive work climate.

30% Quality of Work: Responds both written and verbally to needs and requests from our stakeholders (customers, lenders and department staff) in a timely and professional manner. Utilizes outside resources to obtain information and cooperation necessary to accomplish objectives; adds value and completes assignments and projects within the established timeframes. Accountable for performance of team and self. Works with managers, coworkers, and customers to continuously improve processes; manages workflow and production for functional area and shares information that could impede or strengthen the department’s performance. Develops and implements new processes and standards for performance.

20% Employee Development: Maintains staff by recruiting, selecting, onboarding, and training employees. Maintains a safe, secure, and legal working environment. Actively develops knowledge, skills and abilities of employees within their supervision to improve their performance and morale; trains and educates fellow employees, lenders and customers on processes under their supervision. Communicates job expectations; monitors and appraises results. Fosters an atmosphere that promotes customer orientation, enthusiasm, integrity, teamwork, and respect; participates in the development and implementation of processes that help to attract and retain highly motivated, able personnel.

20% Personal Development: Provides support whenever and wherever needed within the department; improves personal performance through job related activities that develop knowledge and skills for the benefit of the department and the company; seeks additional responsibilities and challenges.

Areas of responsibility include:
• Recruiting, hiring, onboarding, developing, and evaluating employees
• Reviewing and approving employee timecards; ensures appropriate team staffing
• Hosting regular team meetings to go over updates
• Developing and promoting employees; facilitate team-building activities
• Coaching and giving feedback to employees
• Communicating and assisting with the accurate placement of documents in ARX
• Maintaining compliance with policy and procedures
• Ensuring that the Prep Scan and Index Team’s work is within SLA
• Ensuring that Prep Scan and Index Team completes all compliance training as assigned
• Approving newly written or modified procedures
• Approving all system implementation and upgrades as appropriate
• Designing, implementing, and evaluating department processes/procedures
• Responsible for reporting and tracking system issues and outages as appropriate
• Supporting other leaders in Loan Ops as needed; supporting company/division goals
• Responsible for reviewing, responding to, and remediating departmental audits
• Representing Prep Scan and Index Team in various meetings
• Subject matter expert for company’s imaging system and related processes
• Responsible for all other duties as assigned
Requirements Education and/or Work Experience Requirements:
3-5 years of experience in lending operations or related field and 1-3 years of leadership experience required. College degree preferred but not required.

Knowledge – Loan documentation procedures, general bank operations, banking regulations, and organizational leadership

Skills – Excellent written and verbal communications skills; High attention to detail; Leadership skills; Teamwork/Teambuilding skills; Critical thinking/Problem solving skills; Decision making skills with limited information available; Strong organizational and prioritization skills; Professionalism; Networking/Relationship building; Collaboration; General office skills including: typing, filing (alphabetically and numerically), 10-key adding machine, and applicable technology (ARX, ALS, FDR, Hogan, etc.); Strong computer skills (Word, Excel, Outlook); Conflict resolution

Abilities:
• Ability to work under pressure and remain calm & pleasant
• Ability to take a systematic approach to work & plan ahead to train/educate others
• Ability to coach and develop employees
• Ability to delegate responsibilities
• Ability to construct and follow action plans to completion
• Ability to set priorities
• Ability to solicit information through personal interviewing and personal conversation
• Ability to manage more than one department or unrelated functions
• Ability to manage an offsite function
• Ability to distinguish between guidelines & policies and make decisions accordingly
• Ability to develop and maintain trusting relationships with lenders, management and employees

Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs

Work Hours:
Monday thru Friday
8:00am to 5:00pm

#LI-PF1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP