Loan Operations Processor - Lender Support in Memphis, TN at First Horizon National Corporation

Date Posted: 10/25/2019

Job Snapshot

Job Description

Essential Duties and Responsibilities:

• Analyzing questions or issues on Consumer and Commercial Loans products that are received through our Dashboard or by Phone Call to Lenderlink.
• Review Loan documentation for system accuracy
• Analyze Consumer and Commercial system data
• QC of our Keeper Versus Non Keeper docs. before Vault filing
• Help monitor and manage group SLA and compliance.

Education and/or Work Experience Requirements:

• Has leadership ability
• Ability to communicate effectively with own team, other teams within the department, as well as line of business partners
• Ability to manage positive working relationships across the organization
• Ability to manage multiple issues in a timely manner
• Ability to work in a fast paced environment
• Ability to determine the root cause of an issue, when needed by analyzing data and / or documentation to ensure compliance with policies, procedures, and or regulatory and risk requirements all while meeting department service level agreements
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must have a minimum of 5 years of customer service experience
• Must have 5 years banking experience in either consumer or commercial lending operations or Equivalent Experience
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of standard accepted practices or agreed upon Service Level Agreements
• Knowledge of federal lending requirements related to lending functions and regulations
• In-depth knowledge in either consumer or commercial loans required – an understanding of both is preferred
• High school diploma or GED required
• College degree preferred
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers
Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs
• Must be able to talk, listen and speak clearly on telephone

Schedule: Monday - Friday 8:00am - 5:00pm


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)