Loan Operations Processor - Lien Perfection in Memphis, TN at First Horizon National Corporation

Date Posted: 8/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    3451 Prescott Road
    Memphis, TN
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

 The Loan Operations Processor is responsible processing collateral lien perfection documents for consumer and commercial new loans and modifications. The processor processes lien perfection documents for various types of collateral including real estate, vehicle titles and UCC filings.  The Loan Operations Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank.  This position will support the Collateral Release and Collateral Perfection Team.


Essential Duties and Responsibilities:

30% Productivity:  Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.

30% Service Quality:  Delivers on our service promise in Loan Ops (measured by Service Level Agreements, customer feedback, error reports)

20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met

20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate, engages with team members.

Areas of responsibility include:

• Responsible for processing Consumer and Commercial collateral lien perfection documents within the required SLA time frame

• Responsible for ensuring First Horizon’s lien is accurately placed on the appropriate collateral documents

• Responsible for processing Consumer and Commercial lien perfection Integrity Reports

• Responsible for communicating with state and county recording clerk’s offices

• Responsible for communicating with Third Party vendors

• Responsible for communicating with internal customers to ensure all collateral documents are accurate for lien placement

• Responsible for the accurate placement of collateral lien perfection documents in ARX

• Maintain compliance with policy and procedures

• Work with others to ensure that the entire team’s work is within SLA

• Responsible for helping with training new employees and/or new process

• Responsible for all other duties as assigned

Education and/or Work Experience Requirements:

High school diploma with 2 – 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.

 Knowledge - General banking products or lending knowledge

Skills – Strong written and verbal communications skills; Teamwork/Team building skills; General office skills including:  typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed


• Ability to follow procedures and to handle multiple tasks

• Ability to respond quickly to problem situations

• Ability to work efficiently and independently

• Ability to work in a fast paced environment with high volume of work and minimal errors

• Ability to work under pressure and remain calm & pleasant

• Ability to work well with others in a team setting but also be accountable for individual tasks

• Ability to adapt to frequent change

• Ability to prioritize and reprioritize

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

• Must be able to lift and carry up to 30 lbs

Work Hours: Monday thru Friday from 8am to 5pm


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)