Loan Operations Processor (Part Time) in Memphis, TN at First Tennessee Bank

Date Posted: 9/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/12/2019
  • Job ID:
    19-1182

Job Description

Note: Position will start in February 2020 as a 15 week project
Work Schedule: Monday - Friday 1:00pm - 5:00pm

Position Overview:
The Processor is responsible for performing maintenance on consumer and commercial loans. The processor will be responsible for servicing requests for new and existing loans. The processor will also coordinate with lenders to resolve any issues. Lastly, the processor will be responsible for completing various system reports.

Essential Duties and Responsibilities:
30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements and/or OE).
30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
20% Lives our company values, embraces change and ensures an inclusive, positive work climate.
20% Responsible for assessing risk and complies with all policies and procedures.

Areas of responsibility include:
• Responsible for performing various types of maintenance on accounts.
• Responsible for uploading documents to the imaging system.
• Perform related duties of inspecting documents and preparing loans to be booked/funded.
• Completing daily reports.
• Maintain compliance with policy and procedures.
• Responsible for all other duties as assigned.
Requirements Education and/or Work Experience Requirements:
Minimum of 2 years in a college degree program, preferably accounting, business, finance, or technology

Skills – Excellent communication skills (written & verbal); Attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; strong organizational and prioritization skills are needed.

Abilities:
• Ability to communicate effectively
• Ability to establish positive working relationships
• Ability to work well with others in a team setting but also be accountable for individual tasks
• Ability to manage multiple issues in a timely manner
• Ability to succeed in a fast paced environment
• Ability to determine the root cause of an issue, when needed by analyzing data and / or documentation
• Ability to work with little supervision but know when to ask for help
• Ability to work independently and to carry out assignments to completion within parameters of procedures and agreed upon Service Level Agreements
• Ability to handle difficult customers
• Ability to respond quickly to problem situations
• Ability to take a systematic approach to work & plan ahead
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• High school diploma or GED required
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs

Work Schedule: Monday - Friday 1:00pm - 5:00pm

#LI-PF1
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP