Loan Operations Processor, Sr (Vault) in Memphis, TN at First Horizon National Corporation

Date Posted: 11/17/2020

Job Snapshot

  • Employee Type:
  • Location:
    3451 Prescott Road
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Position Overview:

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.


The Loan Operations Vault Processor is responsible for the filing of all new loans booked and received by our imaging team the prior day. The Vault Processor is also responsible for sending and retrieving box from our retention area, as well as the up keep of the vault. The job is also responsible for providing and tracking originals files that are requested from the vault for Rehab and other LOB. 

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Essential Duties and Responsibilities:

30% Productivity:  Meets productivity goals within established time frames (measured by Service Level Agreements).

30% Service Quality:  Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)

20% Lives our company values, embraces change and ensures an inclusive, positive work climate. *

20% Responsible for assessing risk and complies with all policies and procedures.


Areas of responsibility include:

• Responsible for filing Loan and Collateral documents daily.

•  Perform related duties of inspecting documents and preparing loans to be filed

•  Completing daily reports.

•  Maintain compliance with policy and procedures.

•  Responsible for all other duties as assigned.


High school diploma with 1-3 years of experience in banking/service industry (1-3 years of Loan Operations experience preferred).

The ideal candidate will be detail oriented, well organized and has good communication skills. They will also have experience with the following systems:

  • Consumer and Commercial Lending documents
  • ALS
  • First Data
  • ONS
  • InStep
  • ARX/Imaging System

Knowledge – Loan documentation procedures, general bank operations.

Skills – Excellent communications skills (written & verbal); Attention to detail; MS Office (Word, Excel, Outlook); leadership skills; teamwork/team building skills; critical thinking.

Abilities – The ability to follow procedures; to handle multiple tasks; to work with little supervision but know when to ask for help; to respond quickly to problem situations; to work under pressure and remain calm & pleasant; to take a systematic approach to work & plan ahead to train/educate others.

Hours: 8am-5pm M-F


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)