Loan Ops Processor II/ Collateral Lien Release & Lien Perfection Processor in Memphis, TN at First Tennessee Bank

Date Posted: 5/30/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

The Loan Operations Processor is responsible processing collateral lien perfection documents for consumer and commercial new loans and modifications. The processor processes lien perfection documents for various types of collateral including real estate, vehicle titles and UCC filings. The Loan Operations Processor demonstrates high standards for quality, quantity and a high concentration level for protecting the loan assets of the bank. This position will support the Collateral Release and Collateral Perfection Team.

Duties and Responsibilities:

30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements). Meets our strategic goal of reduction in expenses YOY.
30% Service Quality: Delivers on our service promise in Loan Ops (measured by Service Level Agreements, customer feedback, error reports)
20% Risk Management: Quality and accuracy (measured by PEM or various auditors). Ensuring sound risk management and internal controls are met
20% Lives Our Company Values: Embraces change and ensures an inclusive, positive work climate

Areas of responsibility include:

• Responsible for processing Consumer and Commercial collateral lien perfection document
• Responsible for ensuring FTB’s lien is accurately placed on the appropriate collateral documents
• Responsible for processing Consumer and Commercial Integrity Reports
• Responsible for communicating with state and county recording clerk’s offices
• Responsible for communicating with Third Party vendors
• Responsible for communicating with internal customers to ensure all collateral documents are accurate for lien placement
• Responsible for the accurate placement of collateral lien perfection documents in ARX
• Maintain compliance with policy and procedures
• Work with others to ensure that the entire team’s work is within SLA
• Assist with onboarding new employees
• Responsible for all other duties as assigned


Monday through Friday; 8:00AM to 5:00PM

Requirements Education and/or Work Experience Requirements:

High school diploma with 2 – 5 years of experience in lending or related field required. College degree with Loan - Consumer and/or Commercial experience, or experience working with or identifying loan documents preferred but not required.

Knowledge - General banking products or lending knowledge

Skills – Strong written and verbal communications skills; Teamwork/Teambuilding skills; General office skills including: typing, filing (alphabetically and numerically), and applicable technology (ARX, ALS, FDR, Hogan, etc.); High attention to detail and concentrate on work in spite of distractions; Strong computer skills (Word, Excel, Outlook); Strong organizational and prioritization skills are needed


• Ability to follow procedures and to handle multiple tasks
• Ability to respond quickly to problem situations
• Ability to work efficiently and independently
• Ability to work in a fast paced environment with high volume of work and minimal errors
• Ability to work under pressure and remain calm & pleasant
• Ability to work well with others in a team setting but also be accountable for individual tasks
• Ability to adapt to frequent change
• Ability to prioritize and reprioritize

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs


  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP