Lockbox Processing Clerk in Charlotte, NC at First Horizon National Corporation

Date Posted: 10/25/2019

Job Snapshot

Job Description

• Operating Imaging/Extraction Equipment (iTRAN, OPEX 3690, OPEX 50)
• Preparing batches of work by extracting checks and remittances from envelopes
• Inputting data into the system while following standard operating procedures and customer specific instructions for processing
• Verifying negotiability of checks through customer specific instructions for processing
• Balancing/reconciling electronic and paper documentation
• Demonstrating proficiency in all complexities, processing modes and department equipment
• Maintaining site productivity and quality standards
• Contributing to meeting team goals in addition to individual responsibilities
• Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices

Education and Experience
• High school diploma or GED required for consideration
• Minimum of one (1) year of lockbox or production experience
• Minimum of six (6) months of direct customer service contact experience
• Remittance processing or banking operations experience preferred

• Ability to analyze and comprehend client’s standard operating procedures and instructions
• Intermediate computer skills.
• Intermediate Qwerty keyboard usage and basic 10-key data entry
• Production environment focus around meeting deadlines and quotas
• Attention to detail with accuracy and good eye-hand coordination
• Ability to lift up to 15-20 pounds
• 10,000 kph
• 45 wpm
• Ability to pay attention to detail
• Must be able to work overtime as required
• Ability to sit and stand for long periods of time
• Flexibility and willingness to learn and be utilized in all areas of operation
• Open minded with a positive attitude

Work Schedule
Days: Monday – Friday
Time: 7:00am – 3:30pm

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)