Marketing Technology Architect in Memphis, TN at First Horizon National Corporation

Date Posted: 11/4/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

This trailblazer has the ability to influence business line and technology leaders on the architectural direction for marketing technology used to differentiate the commercial / wholesale / business banking, treasury, wealth management, consumer / retail customer and employee experience. Possesses knowledge of industry leading platforms and tools related to marketing automation, digital, sales and service, onboarding, lending, origination, case management, CX, CEM, CRM, analytics / reporting platforms, predictive intelligence and personalization. Able to effectively integrate solutions with other enterprise and 3rd party systems and platforms that deliver sales, service, origination and fulfillment of banking and financial services and products. The candidate ensures that team members embrace and adopt technologies and processes through sound training and communication techniques.

Required Qualifications:
• Bachelor's Degree in MIS, Marketing, Computer Science or a related field or an equivalent combination of education, training, and experience
• Minimum seven years demonstrated experience
• Banking / financial services experience mandatory

Related Qualities:
• Demonstrated knowledge and experience with marketing, commercial and consumer banking and technology platforms, major IT programs, systems integration at enterprise and inter-enterprise levels.
• Must have strong oral and written communication skills, and be customer focused to understand and appropriately drive innovative solutions
• Demonstrated ability to interface effectively and collaborate with peers and management to craft solutions
• Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions.
• Demonstrated ability to take initiative and accountability for achieving results.
• Can blend art and science.
• Reads, researches, and remains up to speed on emerging technologies and practices.

Important Knowledge and Skills:
• Banking and Financial Services: Domain knowledge related to retail banking, digital banking, commercial / wholesale banking, business banking / small business, treasury management, wealth management, contact center
• CRM: – Knowledge of Sales Cloud, Service Cloud, Marketing Cloud
o Prefer at least one certification.
• Data Platforms: such as CDPs, DMPs, CEMs
• Marketing Automation and Operations: like Marketo, Pardot, Unica
• Reporting and Visual Analytics: Visual and standard tools such as Tableau, Alteryx, Cognos
• AI / Predictive Analytics: such as DataRobot, Python, R
• Data Management: Industry DBMS such as MS SQL, Oracle, IBM DB2
• Integration and Connectivity: Data and services using platforms and standards like ESB, SOAP, REST, oData
• CMS: Industry platforms and tools such as Sitecore, SharePoint

Work Hours:
Monday - Friday
8:00AM - 5:00 PM


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)