Online Sales Representative in Nashville, TN at First Horizon National Corporation

Date Posted: 12/30/2020

Job Snapshot

  • Employee Type:
  • Location:
    511 Union Street
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

This position can be located in Knoxville, TN or Nashville, TN or Birmingham AL

The Online Sales Rep should be able to proactively sale to new and existing customers through quality, accurate and timely customer service. This position will promote bank products through positive proactive sales via Telephone, Online and Chat channels. Additionally this position will be able to inform and educate customers about products, services and benefits available.  

The Online Sales Rep will embrace and adhere to the sales strategy of the bank. The position will also perform any additional banking duties as required to achieve Direct Bank goals.

Note: As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.


  • Responsible for Opening Checking, Savings accounts for both new and existing consumer and non- consumer customers via telephone and online channel.  Looks for products/services to benefit customers & actively informs/sells these benefits/products to clients. Profiles customers to identify needs, follow through and close the sale.
  • Responsible for needs based selling of consumer and non-consumer loans and lines of credit.
  • Responsible for quality communication via telephone or email with all branch personnel.
  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Ability to clearly communicate with customers via telephone, email and online chat.
  • Ability to make outbound calls to customers/prospects in a manner that will help grow business through telephone and online channels.
  • Timely follow up with new and existing customers to ensure revenue growth and customer retention via telephone and online channels.
  • Participate in client/prospect calling activities during special campaigns
  • Able to correspond clearly and accurately with customer via email and chat.
  • Assist management with “On the Job Training” of new employees
  • All other job related duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the education and job experience required.

  • High school diploma or general education degree (GED) 
  • PREFERRED:  4 Year College Degree in Business, Marketing or Other related field.
  • 1-2 years of sales experience in banking, retail, etc….
  • Possess excellent customer service skills
  • Possess excellent communication skills via telephone, email and chat
  • Able to perform multiple tasks in a fast paced environment.
  • Previous telephone sales experience a plus, but not required

Computer and office equipment skills:

Microsoft Office Suite- ie Outlook, Word, Excel, MS Access is a plus.

Operational Hours:

Monday-Friday: 8am-6pm

Saturday (rotation): 8am-2pm

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)