Part Time Loan Operations Processor in Memphis, TN at First Horizon National Corporation

Date Posted: 10/25/2019

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/25/2019
  • Job ID:
    PARTT01060

Job Description

Essential Duties and Responsibilities:
30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements and/or OE).
30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports)
20% Lives our company values, embraces change and ensures an inclusive, positive work climate.
20% Responsible for assessing risk and complies with all policies and procedures.

Areas of responsibility include:
• Responsible for performing various types of maintenance on accounts.
• Responsible for uploading documents to the imaging system.
• Perform related duties of inspecting documents and preparing loans to be booked/funded.
• Completing daily reports.
• Maintain compliance with policy and procedures.
• Responsible for all other duties as assigned.

Education and/or Work Experience Requirements:
Minimum of 2 years in a college degree program, preferably accounting, business, finance, or technology

Skills – Excellent communication skills (written & verbal); Attention to detail; MS Office (Word, Excel, Outlook); teamwork/teambuilding skills; strong organizational and prioritization skills are needed.

Abilities:
• Ability to communicate effectively
• Ability to establish positive working relationships
• Ability to work well with others in a team setting but also be accountable for individual tasks
• Ability to manage multiple issues in a timely manner
• Ability to succeed in a fast paced environment
• Ability to determine the root cause of an issue, when needed by analyzing data and / or documentation
• Ability to work with little supervision but know when to ask for help
• Ability to work independently and to carry out assignments to completion within parameters of procedures and agreed upon Service Level Agreements
• Ability to handle difficult customers
• Ability to respond quickly to problem situations
• Ability to take a systematic approach to work & plan ahead
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• High school diploma or GED required
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Physical Requirements:
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 30 lbs

Work Schedule: Monday - Friday 1:00pm - 5:00pm

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)