Procurement Specialist in Maryville, TN at First Horizon National Corporation

Date Posted: 9/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    1638 Robert C Jackson Drive
    Maryville, TN
  • Job Type:
  • Experience:
    Up to 5 year(s)
  • Date Posted:
  • Job ID:

Job Description

The Corporate Procurement function at First Horizon National Corporation is under the direction of the Chief Procurement Officer. Procurement Specialists support the Procurement Operations process through data analysis, sourcing activities, vendor analysis, and other procurement-related functions. Overall core competencies include the ability to analyze procurement requests/processes in order to generate key insights used to make sound business decisions.

Specific Responsibilities
Customer Service:
• Act as the primary point of contact for all customer queries (internal and external). Receive, analyze, and respond to a high volume of communication each day.
• Successfully manage client relationships with various levels and departments across the company.
• Provides customer service regarding requests for hardware, software and other related services.
• Ensure that procurement SharePoint sites are properly managed and maintained, or created if needed.
• Ensure engagement approach & external/internal messaging tones align with Procurement core values & principles

• Analyze and process procurement requests through P2P system to generate key insights required to execute purchases required for various categories of procurement.
• Analyze quotations using broad purchasing principles, concepts and practices for cost/price and total value analysis to select, recommend or develop alternative suppliers while achieving cost savings.
• Obtain quotes, conduct cost analyses, negotiate prices and service levels and perform RFx drafting and analysis as assigned.
• Assist in creation and validation of catalog content for suppliers. Update item pricing as required in the P2P system to ensure accurate pricing.
• Address and resolve purchase order issues with internal procurement resources to ensure accurate order invoicing and receipt.
• Manage corporate shipping program, set up employee accounts and educate employees on cost saving opportunities.
• Partner with supply managers during the launch of new programs.
• Participate in vendor negotiations as appropriate.
• Prepare discussion content (summary level or detail level) as needed for team meetings, stakeholder discussions, and sourcing events.
• Assist in the resolution of payable issues, outstanding items, damaged goods, and incorrect shipments.
• Generate and submit monthly accruals and chargebacks to the GL through eTrans.

Contract Management:
• Negotiate with vendors to obtain best prices and apply negotiation skills to resolve vendor disputes with an acceptable outcome.
• Compare abstracts from agreement details e.g. contracts, Statement of Works, Professional Service Agreements, travel contracts, etc. to route for contract approval.
• Upload contract details in procurement system to ensure correct payment during the invoice process.
• Measure actual vs planned savings and advise team of trends, escalate issues and own action plans.
• Approve invoices in P2P system for invoices where the line items do not match the contract.
• Work with suppliers to resolve invoice aging issues.
Process Analysis:
• Work with the various stakeholders to help address process and improvement opportunities by adopting a long-term perspective.
• Drive efficiencies across analytics and reporting processes by use of automation and implementation of industry best practices.
• Develop well-rounded industry knowledge in various subcategory groupings and maintain a current knowledge of available information databases and emerging tools/technology.
• Acts as a mentor or resource to coworkers which includes answering questions, coaching, and providing guidance on day-to-day activities.
• Produce data analysis reporting in appropriate format for use by procurement colleagues.
• Create robust Power Point presentations that tell the story of the analytics with graphs, charts and concise summaries.

Corporate Travel:
• Serve as key point of contact for business travel inquiries, policy questions, and concerns. Provide policy clarifications, answer questions, and analyze travelers’ and leaders’ feedback for travel program’s optimization and enhancements.
• Assist in resolving corporate travel related problems or issues, perform root cause analysis and communicate resolution to travelers.
• Support communication with travel suppliers to negotiate and maintain discounts, special rates and grow beneficial partnerships.
• Review select categories for policy compliance for employee T&E reimbursement.
• Support implementation and maintenance of new travel policies, rules, procedures and tools to increase travel program’s efficiency.
• Review daily and monthly air, hotel and ground transportation reports to identify travel policy non-compliance instances. Send customized email notifications to non-compliant travelers and their managers.
• Review monthly non-compliant travelers’ reports (those who book travel outside of approved corporate booking channels). Send notifications and follow up communication.
• Track unused airline ticket credits with preferred airlines. Communicate with travelers who hold unused ticket credits to save costs by allocating their credits to other travelers.
• Assist in composing and distributing organizational business travel related announcements and alerts.
• Utilize RFP process with travel suppliers, conduct communication, collect and summarize data for analysis.

Corporate Credit Card Program:
• Support departmental corporate credit card program through vendor education, payment processes and documentation.

Technical Skills
• Advanced Microsoft skills, including Word, PowerPoint and Advanced Excel (Pivot Tables, formula creation, macros, etc). Sufficient familiarity with web-based tools.
• Knowledge of general accounting.
• Knowledge of procurement practices such as vendor and source identification, pricing methods and calculations, bid and proposal preparation, contracts, and pricing agreements.
• Ability to conduct research, collect and interpret data and develop logical conclusions.
• Ability to assist employees with navigating procurement and travel software programs.

Personal Characteristics
• High energy with a team oriented attitude.
• Must possess high degree of self-accountability and willing to take initiative.
• Execution focus, results oriented.
• Self-starter, with passion to drive change and improve organizational performance
• Ability to provide logical analysis to complex problems with raw facts and data.
• Strong organizational skills, capacity to quickly identify problems and structure solutions, and to plan and prioritize multiple projects, while maintaining high quality and meeting or exceeding deadlines.
• Excellent interpersonal, communication, and presentation skills.

Professional Background
• Bachelor’s degree in appropriate field of study. (Procurement, Accounting, Engineering, Math, Operations, or other related discipline.)
• Three to five years related experience may be substituted for in lieu of Bachelor degree as deemed appropriate by management.
• Demonstrated track record of success in negotiation planning and execution, including RFP development & delivery.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)