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Product Manager, Credit Card Products in Memphis, TN at First Tennessee Bank

Date Posted: 5/9/2019

Job Snapshot

Job Description

Duties & Responsibilities:

• Serve as the credit card product champion for Cash Back, Relationship Reward, and Non-Rewards products, which includes strategy, development and ownership of the P&L.

•Drive strategies to ensure appropriate focus to support volume, return and market share targets while consistently improving profitability.

• Lead strategic product development ensuring product design and features evolve to meet customer and business needs.

• Serve as focal point on pricing policies for the Cash Back and Non-Rewards portfolios, distribution strategies and end-to-end technical/ systems and customer requirements.

• Manage, partner, and collaborate across the enterprise to align and coordinate distribution channels, systems requirements, product introduction, marketing, and training, ongoing product service management.

• Serve as the 'thought leader' (both internally and externally) surrounding trends, issues and opportunities associated with the Cash Back, Relationship Rewards and Non-Rewards credit card product lines as well as key business growth opportunities.

• Develop value for customers that will lead to new revenue generation opportunities as well as increased profitability within existing products.

• Provide guidance as needed to our Credit, Sales, Underwriting, etc. teams to assist in evolving our customer centric approach to Cash Back, Relationship Rewards and Non-Rewards product management.

• Lead with an Operational Risk focus and be able to identify and provide solutions that mitigate Operational Risk to the portfolio and the bank.

• Be a champion for diversity, developing new leaders and serving as true partner and collaborator across the entire FTB Enterprise.


Key Interfaces:

• Product Strategy & Delivery
• Business Intelligence
• Product Operations
• Marketing
• Technology
• Product Teams
• PMO
• Credit Risk
• Fraud
• External Partners

Key Decision Rights:

• Manage & implement Payments' Roadmap
• Assess new opportunities & provide direction to Payments team leadership
• Achieve operational excellence through the design and delivery of processes and control systems


Position can be located in Memphis, Nashville, Atlanta, Raleigh or Charlotte
Requirements • Minimum 7-10 years of relevant experience
• Understanding of card banking products and channels
• Data driven and can successfully obtain and use data to support arguments
• Previous experience in which high levels of initiative, judgement, and tact has been demonstrated
• Exceptional analytical and problem solving skills and ability to prioritize issues, understand and communication performance metrics
• Ability to work independently and in cross-functional teams with creditability

Work Schedule M-F (8am-5pm)

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  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP