Job Description

The Recovery Portfolio Collection Agent oversees the potential recoveries on an individual portfolio of charged-off First Horizon accounts. The First Horizon product suite handled by the Recovery Portfolio Collection Agent includes DDAs, consumer credit cards, consumer loans, real estate loans and HELOCs, and small business credit cards and lines of credit.

Recovery collection efforts including making outbound calls and receiving inbound calls are a primary daily activity of this role.  Conversational and negotiation skills will be greatly utilized in establishing payment arrangements and managing potential settlement agreements.  The Recovery Portfolio Manager can receive additional incentives for surpassing the established Recovery goals that are set for this production-oriented role.

Specific responsibilities include the following:

Receives inbound and makes outbound calls on charged-off accounts

Makes collection efforts for in house payment arrangements

Establishes and monitors payment arrangements

Negotiates potential settlement agreements

Supports third party vendors and/or attorneys with customer inquiries

Provides a high level of customer service

Maintenance of accounts

Assists with other assigned duties to the department

Teamwork

Requirements:

2 – 4 years experience in a collections- or financial-related field or the equivalent knowledge of the financial products mentioned above

Spanish Speaking a Plus

Ability to evaluate situations and make appropriate business decisions

Excellent verbal and written communication skills

Ability to focus on a specific task

Ability to manage multiple and/or conflicting responsibilities

Ability to promote the appropriate company image and maintain a professional attitude

Ability to work well with others and act as an effective team player

Ability to work independently in addition to also working well with others

Basic computer skills with knowledge of Microsoft Office

Exceptional organizational skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)