Recovery Portfolio Representative in Knoxville, TN at First Tennessee Bank

Date Posted: 6/23/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Knoxville, TN
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
    6/23/2019
  • Job ID:
    19-0491

Job Description

Recovery Portfolio Representative


Set schedules available within hours of operation:
Monday – Friday 9:00 AM – 8:00 PM
Will average 40 hours/week
Must be available to train for the first 2 weeks of employment Monday - Friday 8:30 AM - 5:00 PM


This position includes a base hourly rate plus the opportunity to earn incentive.

Job Description:
The Recovery Portfolio Representative oversees the potential recoveries on an individual portfolio of charged-off FTB accounts.
The FTB product suite handled by the Recovery Portfolio Representative includes DDAs, consumer credit cards, consumer loans, real estate loans and HELOCs, and small business credit cards and lines of credit. Recovery collection efforts including making outbound calls and receiving inbound calls are a primary daily activity of this role. Conversational and negotiation skills will be greatly utilized in establishing payment arrangements and managing potential settlement agreements.
The Recovery Portfolio Representative can receive additional incentives for surpassing the established Recovery goals that are set for this production-oriented role.

Specific responsibilities include the following:
Receives inbound and makes outbound calls on charged-off accounts
Makes collection efforts for in house payment arrangements
Establishes and monitors payment arrangements
Negotiates potential settlement agreements
Supports third party vendors and/or attorneys with customer inquiries
Provides a high level of customer service
Maintenance of accounts
Assists with other assigned duties to the department
Teamwork

Requirements 2 – 4 years experience in a collections- or financial-related field or the equivalent knowledge of the financial products mentioned above
Ability to evaluate situations and make appropriate business decisions
Excellent verbal and written communication skills
Ability to focus on a specific task
Ability to manage multiple and/or conflicting responsibilities
Ability to promote the appropriate company image and maintain a professional attitude
Ability to work well with others and act as an effective team player
Ability to work independently in addition to also working well with others
Basic computer skills with knowledge of Microsoft Office
Exceptional organization skills


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  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer – M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP