Teller Operations Manager - Southaven in Southaven, MS at First Horizon National Corporation

Date Posted: 10/23/2020

Job Snapshot

  • Employee Type:
  • Location:
    615 Goodman Road East
    Southaven, MS
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Operations Manager oversees the operational aspects of the banking center and is the manager of all tellers in that center. As their manager, the Operations Manager focuses on the retention of tellers and the development of future leaders.
The Operations Manager controls the technical performance of the center by limiting operational risk by exercising judgment when reviewing transactions and by developing decision-making skills in the tellers in that center. The Operations Manager ensures that their teller transactions, as well as those of the team, are completed accurately and efficiently. The Operations Manager has mastery skill levels in audit functions and understands the importance of maintaining operational controls.

The Operations Manager supports and directs the customer service effort of the center. The Operations Manager monitors teller staffing and works in a teller window as needed to provide excellent service. The Operations Manager sets the tone for the center by creating an inviting and positive work environment. The Operations Manager communicates effectively with tellers and models proactive problem solving with customers.

The Operations Manager supports the sales efforts of the center by providing training and motivation during teller promotions.

  • Successful completion of Operations Manager Certification.
  • Meets promotional performance requirement of 2.0 rating.
  • Ability to sell products and services to meet sales goals.
  • Ability to evaluate situations and make appropriate business decisions.
  • Ability to manage and motivate others to set and achieve goals.
  • Ability to manage multiple and/or conflicting responsibilities.
  • Ability to work independently and without direct supervision.
  • Ability to stand for extended periods and to lift up to 25 pounds in coin and currency.
  • Ability to promote the appropriate company image and maintain a professional attitude.
  • Ability to work under pressure and meet deadlines.
  • Act as an effective team player.
  • Exceptional organizational skills.
  • Basic computer skills with knowledge of email functions and Microsoft Office. Excellent verbal and written communication skills.
  • Good aptitude for math.
  • Knowledge of bank operating procedures.
  • Knowledge of basic aspects of financial services.
  • Knowledge of security procedures.
  • Outstanding customer service skills including researching and resolving customer issues.

Work Hours:

  • Monday thru Thursday from 8:30am to 4:00pm
  • Friday from 8:30am to 6:00pm
  • Saturday from 9:00am to 1:00pm (ROTATING)


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)